What happens when you leverage Conversational AI, automation, and integration to create true enterprise virtual agents? Some customers are reporting as much as 60% ticket deflection. Explore the solution.
Elevate service management with a platform where AI intelligence sits directly on top of enterprise-grade integration hub with automation. This powerful combination will change the way you chat.
Route a parental leave request
When chatbots failed, many IT leaders took them down. It is not surprising, manual creation of intent matching, a bot that just searches the KB… it was not setup to succeed. This is why we have built a virtual agent that leverages AI, automation and integration to actually take action. Authenticated users will be able to retrieve personalized data, and the platform can actually take action. From password resets to on/off-boarding to name/address changes and even equipment replacement – you can deflect tickets and reduce resolution time.
Transform the way your organization works with Virtual Agents powered by AI. Automate conversations, resolve requests instantly, and seamlessly integrate with your backend systems like Workday, HRIS, asset management, and more.
From IT to HR to Facilities and beyond, streamline workflows, eliminate manual handoffs, and deliver faster, smarter service experiences for everyone.
Stop spinning your wheels with legacy chatbots and see how Conversational AI has given way to Virtual Agents that work!
Employees ask about PTO balances or benefits → Virtual Agent pulls data directly from Workday and responds instantly.
A staff member reports a broken projector → Virtual Agent opens a ticket, assigns it to the right team, and updates the requester.
User requests a password reset → Virtual Agent integrates with Active Directory to securely reset the password in real time without human intervention.
When AI, automation, and integration come together, work stops feeling like work. Virtual Agents don’t just answer questions; instead, they resolve them. By connecting to systems like Workday, Active Directory, or Facilities Management tools, they can take action instantly: reset a password, approve a request, route an issue, or update records.
Workday → Check PTO balances, update personal info, or track onboarding status directly through chat.
Azure AD → Reset passwords, unlock accounts, and manage access requests instantly 24/7 x 365.
DocuSign → Route, sign, and confirm document completion without leaving the conversation. Use custom forms to gather data.
Salesforce → Create or update cases, pull account details, and keep sales teams in the loop with posts to Teams or Slack.
Office 365 → Schedule meetings, check calendars, and manage shared files right from the Virtual Agent.
We were able to deflect 60% of our tickets.”
Most platforms stop at basic chatbots or disconnected automation. The real power comes from a no-code integration hub with an AI layer on top. This means you’re not just automating isolated tasks; instead, you’re orchestrating entire workflows across systems like Workday, Azure, Salesforce, and Office 365.
No-code hub connects all your systems
Integrations with all ecosystem data
Fewer handoffs with workflows
Smarter experiences for employees
