ITSM Gartner® Buyer’s Guide

Gartner®

A Buyer's Guide to ITSM Platforms

Is your ITSM tool working? Do you find yourself frustrated with the lack of ticket triage? Is your portal a ghost town? Do you wish you had a better workflow?​

Looking beyond the ITSM Gartner® Magic Quadrant – what do you need to know as you begin your tech refresh?

Read the Gartner® Buyer’s Guide to ITSM Platforms

When shopping for a new IT Service Management platform, it can be daunting – especially if you are relying solely on the Magic Quadrant or a cookie-cutter RFP template that you downloaded.​ By leveraging this report, you can benefit from a more thoughtful and tailored approach to IT Service Management (ITSM) Platforms.

Questions to consider from TeamDynamix:

  • Do you want to also use the solution in other groups like HR?​

  • Do you want to integrate with other platforms?​

  • Do you need Conversational AI / Chat?​

  • Are you going to embrace the ITIL framework?​

  • How will you structure your portal?​

  • Do you need process consulting as well?​

  • Would you like a white-glove service team to assist in implementing it?

“I&O leaders will overspend by $2 billion on buying unused features of ITSM platforms in 2026, up from $1 billion in 2021.”

TeamDynamix was recognized as an Honorable Mention in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Magic Quadrant for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty,31 October 2022.​
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner, A Buyer’s Guide to ITSM Platforms, Chris Matchett, Rich Doheny,4 August 2022.​ Gartner is a registered trademark and service mark of Gartner, Inc and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.​

​TeamDynamix brings service and project management together on a single cloud-based platform with enterprise integration and automation. IT teams across industries leverage the solution to improve IT maturity, optimize resources and deliver enhanced end-user service delivery. TeamDynamix offers IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Integration and Automation (iPaaS) on one no-code platform.