Gartner® Peer Insights Report Voice of the Customer for IT Service Management Platforms

TeamDynamix is named a Customers’ Choice in May 2024 Gartner® Peer Insights™ Voice of the Customer for IT Service Management

Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources.

gartner itsm quadrant
gartner itsm quadrant

For a solution to be considered to be a VoC application, it must meet three criteria:

  • Data collection: The ability to collect all three types of VoC data: a)Direct feedback b)Indirect feedback c)Inferred feedback
  • Analysis and insight: The ability to analyze and derive insight from a diverse set of structured and unstructured feedback datasets using a variety of visualization and analytical techniques.
  • Action: The ability to act upon derived insights through the use of alerts, workflows, case assignment and recommendations.

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No-Code Service Management Platform Pays Dividends for Stockman Bank

ServiceNow ITSM Alternatives for Financial Services

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Diagnostic System Manufacturer Modernizes IT Service with Automation

Fujirebio Diagnostics Modernizes ITSM

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Maschmeyer Concrete Reduces Open Ticket Volume by 50%

Maschmeyer Concrete reduces open tickets by 50% with ITSM maturity improvements

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UND Offers Better, Faster IT Service with AI Chatbot

University of North Dakota Conversational AI

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Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk

Conversational AI Chat WesternU

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Faith Regional Health Services Overcomes Resource Constraints with Integrated Service Management

Faith Regional Health Services Overcomes Resource Constraints

TeamDynamix awards & accolades.

G2 ITSM ranking Easiest to do business with - TeamDynamix
best ITSM software ease of administration
Gartner ITSM quadrant customer choice
InfoTech ITSM Quadrant for IT Service Management Software
G2 IT Service Management Badge Top Software Ranking TeamDynamix Users Love Us Badge

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.  Gartner Peer Insights Reports: Gartner, Gartner Peer Insights Voice of the Customer for IT Service Management Platforms, By Peer Contributors, 30 May 2024.

 

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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