Gartner® Peer Insights Report Voice of the Customer for IT Service Management Platforms

TeamDynamix is named a Customers’ Choice in May 2024 Gartner® Peer Insights™ Voice of the Customer for IT Service Management

Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources.

gartner itsm quadrant
gartner itsm quadrant

For a solution to be considered to be a VoC application, it must meet three criteria:

  • Data collection: The ability to collect all three types of VoC data: a)Direct feedback b)Indirect feedback c)Inferred feedback
  • Analysis and insight: The ability to analyze and derive insight from a diverse set of structured and unstructured feedback datasets using a variety of visualization and analytical techniques.
  • Action: The ability to act upon derived insights through the use of alerts, workflows, case assignment and recommendations.


Massimo Zanetti fuels productivity with automation.

flexible itsm platform for improved productivity


Self Regional supercharges ITSM with automation.

healthcare itsm tool


Bowdoin enables Conversational AI to resolve tickets faster.

conversational AI chatbot


Gratz Bank improves change control and expands for enterprise service.

ITSM for change control


City of Madison gains a single view of tickets and projects.


Nutrabolt embraces service desk automation with flexible no-code platform.

ITSM tool

TeamDynamix awards & accolades.

G2 Higher Performer
InfoTech Emotional Footprint
Gartner ITSM quadrant customer choice
InfoTech Quadrant
G2 Best Support

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.  Gartner Peer Insights Reports: Gartner, Gartner Peer Insights Voice of the Customer for IT Service Management Platforms, By Peer Contributors, 30 May 2024.


Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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