Service Management for Higher Education

Operating in this environment is indeed a challenge, and that is why many Higher Ed organizations seek to implement an IT Service Management (ITSM) solution, one that can be expanded, morphed and integrated with portfolio, project, and resource management to fit the needs of today and tomorrow. One that can expand beyond IT to facilities, residential life, admissions and more – that is what TeamDynamix is all about.

  • ITSM with integrated Project Portfolio Management (PPM)
  • Enterprise Service Management for Facilities, Resident Life, Admissions, HR – and more!
  • Highly configurable workflows
  • Integrates with BOMGAR for Remote Access
  • Tailored Dashboards and Reporting
  • Custom Designed Student Portal
  • Service Catalog & Knowledge Base

Service Management that expands to Facilities, Admissions, Resident Life, HR – and more!

Incident / Problem Management

ITSM will help organizations move up the IT maturity model from ad-hoc and chaotic to systematic, repeatable, trackable and ultimately optimized processes. A systematic approach can help you restore normal service operations as swiftly as possible following an incident.

With an ITSM solution, organizations can minimize the effect to campus operations and ensure a high level of quality. From the basics of log, classify, assign, escalate, and oversee to tracking, performance management, and ongoing analytics, the solution is aimed to deliver a high level of customer service.

Student / Client Portal

Students arrive to campus with the expectation of connectivity, immediate answers, all systems go – and the office of the CIO is expected to make this a reality – and you can!  An ITSM system with an integrated portal is how you can get there.  With a Section 508-friendly Portal, users have a quick and easy self-service platform – that they can even configure!

Add news streams, knowledge base links, access to the service catalog and ticketing system.  All of this is at their fingertips – just a click away.

Knowledge Management

Share knowledge across the IT department and across campus. Create, edit, and view the organization’s collective knowledge, in one, organized spot. Enhance self-service by making the campus Knowledge Base accessible to students, faculty, and staff.

Service Catalog

Increase the quality, speed, and transparency of service to students, faculty, and staff through Service Portfolio Management. Use the tool to catalog, publically display, track, and report on services for campus.

Strategic Operations

By leveraging data and analytics, you can become more strategic.  You can evolve with the ever changing needs of the campus.  Driving strategic, operational change is a key component of improving overall campus life & student experience.

Change Happens

Manage the human side of change and minimize the risks with Change Management. Thoughtfully handle the process by creating, assessing, approving, and making changes within the same ITSM and PPM platform.  Understanding the impact of change on the organization will allow you to act more strategically and minimize the confusion.

Release Management

Ensuring that software is released properly into your environment is serious business. By using a single platform, you can organize and manage the plans, execution, and perhaps most importantly, the communication.

Integrations

Interoperability is critical.  From a single platform, you can integrate some of the most popular services into your project management workflow. Upload a document from your favorite cloud storage provider, integrate with our powerful API, or launch a BOMGAR session from within the tool – the possibilities are endless.

Invent, Evolve and Expand Horizons

As the office of the CIO steps forward to meet evolving demands, there is a requirement for technology that can expand quickly, morph overnight and all of this without any added expense or resources.

"This will no doubt become one of the most powerful enterprise planning tools."

- Ed Wozencroft, Sr. Director for Projects, Policy and Planning, Stevens Institute of Technology