IT Spending Expected to Grow in 2024 Thanks to AI
According to Gartner, worldwide IT spending is projected to total $5.1 trillion in 2023 – that’s an eight percent increase compared to 2023 spending. So what’s driving this uptick in spending? AI and automation – though not as much as you’d think. “In 2023 and 2024, very little IT spending will be tied to GenAI,” John-David […]
The Future of Self-Service is Conversational AI Chat
In the realm of IT support, a revolution is underway. Forward-thinking companies are turning to conversational AI chatbots to transform their self-service portals. The result? A more efficient, user-friendly and cost-effective system that drives down ticket volumes and improves the overall customer experience. The Advantages of Conversational AI Over Traditional Chat Conversational AI chatbots are intelligent […]
What to Look for When Evaluating Conversational AI Vendors for ITSM
Conversational AI is emerging as a new technology to enhance existing IT Service Management strategies and improve the customer experience. Conversational AI has the potential to revolutionize IT operations and customer support – enabling businesses to enhance their existing IT service offerings and empower customers with better self-service support. In this blog, we’ll discuss the […]