Solutions for Higher Ed

EdTech spending is rising at unprecedented levels. In addition to meeting the existing needs of students, faculty, and staff, IT and service organizations are facing a wave of new devices to install and support. As colleges and universities strive to keep up with a rapidly evolving technological landscape, many are struggling with resource constraints and a lack of proper support systems. 

TeamDynamix gives IT and service organizations throughout campus a single, comprehensive Service Management platform that extends to groups across campus including IT, Facilities, Human Resources, Media Services, and Residential Life. Integration with Project Portfolio Management gives both service management and project teams the tools to become nimbler, better equipped, and more transparent.

Unique workflow and routing
One ITSM/ESM/PPM platform
Service portal with 508 compliance
Dashboards and reporting at the departmental level
No coding required

IT Service Management (ITSM)

Each year hundreds, thousands or even tens of thousands of students arrive on campus, and they bring with them an average of five devices. By offering a single point of entry to request service, deliver knowledge and documents, you can help mitigate confusion and drain on your IT organization. TeamDynamix offers sophisticated ITSM that provides organizations with the tools for ticketing, incident management, asset management, change/release management, knowledge centered support, endpoint control and more.

Facilities Management Dashboard

Facilities 

Managing facilities on campus is a daunting task – from large scale project management to ongoing maintenance, asset management, and work orders – it is often difficult to stay ahead of the curve. Alleviate these challenges with a single platform to manage projects, routine maintenance, assets and work orders – with access from any mobile device or tablet.

Download Facilities Management Overview

Trend Report - Expanding Service Management - Page 1

HDI TREND REPORT

Expanding Service Management in Higher Ed

More Higher Ed institutions are taking service management best practices beyond IT. Find out how they are doing it.

Human Resources

The types of requests that you may get within human resources are vast. TeamDynamix offers a comprehensive portal and service catalog with pre-configured workflows that will automatically assign the right resources to each request.  With integrated project planning available, larger HR projects can be managed in a central location.

Human Resources Tab
Res Life

Residential Life

Residential life encompasses a broad array of areas including the dorms, hall councils, committees, learning communities, and resources for RAs including service management and training.  Keeping all of this in order can be daunting.  That’s why many Higher Ed institutions are using TeamDynamix to create a more efficient and collaborative environment.

extending service management esm

Enterprise Service Management (ESM) Overview

California State University (CSU) – Chico Case Study

University of Colorado Information Systems Case Study

Media Services

As the EdTech explosion continues, media service offerings are expanding rapidly, necessitating a stronger support infrastructure.  For this reason, many colleges and universities are implementing a comprehensive service management and project planning platform to help manage requests, maintenance, assets and projects such as the implementation of a new studio or installing new projectors in classrooms.

Media Services
Marketing Service Management Portal

Marketing

The marketing team takes requests from multiple teams and the requests can range from mass emails to events to communications. The amount of activity can be difficult to take on. For many schools, the noise is quieted by instituting a service management solution that can manage these multiple requests.

Contact us to schedule a personalized demo.

Project Management

With TeamDynamix, project leads from the office of the PMO to separate groups across the organization get a single Project Management platform that is powerful enough for complex needs, yet simple enough for individual team collaboration.

Project Management PPM Desktop