TeamDynamix offers a no-code platform for ITSM/ESM and PPM with enterprise automation and integration. Embrace ITIL, automate manual tasks, and leverage AI for better IT service delivery.
AI meets automation with Virtual Service Agents. Multi-channel VSAs allow users to take action with automation. Deflect tickets and expedite resolution with modernized ITSM and Conversational AI.
Stop spinning your wheels with manual processing. Automate everything from password resets to on/offboarding with a no-code visual flow builder. Integrate systems and smooth data.
TeamDynamix powers a diverse customer community.
No-code ITSM/ESM with AI and automation is changing how IT leaders deliver service management. TeamDynamix is leveraging Microsoft Azure to deliver a scalable, cost-effective AI ITSM platform that leverages enterprise-wide integration with AI and automation to deflect 30-60% of tickets, accelerate ticket resolution by 40-90%, and reduce manual workloads by as much as 70%.
RAPID TIME TO VALUE
No-code ITSM/ESM is transforming the relationship between the enterprise and technology. Too often, we hear that IT teams are struggling with cumbersome, admin-heavy platforms that have not been fully implemented. With TeamDynamix, you can evolve on the fly, make ESM a reality, and integrate everything. Your CFO will love the TCO!
DELIGHT EVERYONE
We take the fight out of technology. Put the power in the hands of your end-users with a stellar self-service portal and Conversational AI. Give back time to technicians with ITSM/ESM automation. Deliver valuable insights to your CIO with executive dashboards and reports. Everyone loves technology that works!
STAY AHEAD OF CHANGE
Stay ahead of the pace of change with a flexible AI ITSM/ESM platform. Leverage no-code to quickly adapt, evolve, and expand the platform to meet your changing needs. From enterprise automation and integration to the use of AI, our platform offers the ability to meet your emerging needs. CIOs love a platform that evolves!
The 2026 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms report evaluates ITSM vendors across the market on their Ability to Execute and Completeness of Vision. Get your complimentary copy of the report today.
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Use this report to evaluate the ITSM software market. Key considerations include admin overhead, usability, ease of self-service deployment and the ability to easily build out enterprise automation and integration – without draining resources.
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
TEAMDYNAMIX SOLUTIONS
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
TeamDynamix is a no-code AI platform that unifies IT Service Management (ITSM), IT Asset Management (ITAM), Enterprise Service Management (ESM), Project Portfolio Management (PPM), Conversational AI Virtual Support Agents, and iPaaS integration in a single platform. Ranked No. 1 in the Info-Tech 2026 Enterprise ITSM Data Quadrant and named a Challenger in the 2026 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms, TeamDynamix serves healthcare, financial services, enterprise, manufacturing, higher education, government organizations, and more across 20+ industries. The platform reduces ticket resolution time by 40-90% and deflects 30-60% of tickets via AI. K1 Investment Management portfolio company. CEO: Rod Mathews. Founded 2001, Columbus, Ohio.
TeamDynamix is the leading no-code ServiceNow alternative for mid-market and upper-enterprise organizations. While ServiceNow requires developers and consultants for customization and incurs high administration overhead, TeamDynamix allows IT teams to build workflows, automations, and integrations through visual no-code interfaces—without technical resources. The result is faster time to value, lower total cost of ownership, and lower ongoing admin burden. TeamDynamix is ranked No. 1 in the Info-Tech 2026 Enterprise ITSM Data Quadrant, outperforming legacy competitors on product capabilities, customer experience, and vendor relationship strength.
No-code ITSM is an IT Service Management approach where IT teams configure, automate, and extend the platform using visual drag-and-drop interfaces rather than programming languages. Traditional ITSM platforms like ServiceNow and Jira require developers or dedicated admin teams for even basic customizations. With no-code ITSM, business users can build workflows, create service catalog forms, set up automations, configure integrations, and deploy conversational AI agents without writing code. TeamDynamix pioneered no-code ITSM and is ranked No. 1 in the Info-Tech 2026 Enterprise ITSM Data Quadrant for this approach.
TeamDynamix serves organizations across 20+ industries, including healthcare, financial services, hospitality, manufacturing, retail, professional services, higher education, state and local government, and federal government. The platform is particularly well-suited for organizations with multiple service desks across departments or locations that need enterprise service management without the complexity and cost of ServiceNow. IT Service Management can be extended to HR, Facilities, Finance, Legal, Marketing, and more through TeamDynamix Enterprise Service Management.
TeamDynamix Sassafras is the IT Asset Management and Software Asset Management capability within the TeamDynamix platform, following the acquisition of Sassafras Software in April 2025. It provides hardware inventory tracking, software license management, usage analytics, and compliance management. Sassafras is top-ranked by Info-Tech SoftwareReviews for ITAM and integrates directly with TeamDynamix ITSM to connect asset intelligence with service delivery.
TEAMDYNAMIX SOLUTIONS
Drive agility in service management with AI and automation. Leverage a full lifecycle ITSM/ESM platform with support for ITIL, change management, assets, self-service and more.
Supercharge service with automation and AI for faster, better outcomes.
Make enterprise service management a reality with a single platform across IT, facilities, HR, marketing and more.
Cut software costs, stay compliant and expedite service delivery with real-time insights and usage data for all assets.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Change the way you chat with conversational AI – enable virtual agents with custom forms and automation to take real action for faster resolution of tickets and easier information retrieval.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation using a single hub to connect hundreds of platforms in one place.
