The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
A new era for Service management; automation emerges to supercharge ITSM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
There’s certainly no shortage when it comes to good—or necessary—projects in any organization, and especially when it comes to IT. In fact, there is typically more work proposed than can be delivered due to the time and resources available. And to complicate matters, not every project has the same level of impact or importance to the organization, so what is a project manager to do?
Effective IT project management means different things to different people, but you have to start somewhere, right? That starting point is referred to as intake and governance, and that’s just a fancy name for the process of reviewing project proposals, determining which will get the green light to proceed, which need to wait until a later, and sometimes, which issues you’re just going to have to deal with for a while. (Sorry!)
The terms aren’t interchangeable, though, and each serves a specific and important function. Intake ensures that only the projects that add enough value to the business are approved, while governance ensures that value continues to exist while the project is underway.
All projects are an investment of an organization’s resources. And there are circumstances under which a given project no longer provides enough value back to the business, or in other words, the return on investment (ROI) becomes too low to sustain. If that threshold is reached or crossed, the project may be paused temporarily (i.e., until circumstances improve) or even stopped altogether.
So, the next time a project request comes in, make sure you’re thinking about intake and governance. A proper intake process will help you determine which are the right projects to start in the first place. Proper governance will help you ensure that projects are capable of returning value to your business; and if it won’t, it gives you the opportunity to pull the plug and reallocate those resources to other tasks or projects that will.
See how you can take project and portfolio management beyond IT in your organization.
3 Non-Negotiable IT Service Management Features Over the last few years, IT Service Management (ITSM) technology has rapidly evolved to meet the demands of an ever-evolving digital
If you’ve read our blog, you likely know by now that self-service and Knowledge-Centered Service (KCS®) can be very effective strategies for mitigating what 78% of IT organizations in our
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term
© TeamDynamix 2022 | Privacy Policy
