What is Enterprise Service Management?
April 15, 2021
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term
Resource constraints are often the #1 issue facing IT groups. To stay on task, project management for IT needs to include a resource schedule that shows all associated work required to deliver the project on time.
PMOs need a resource management tool that communicates what work needs to be done, which resources will perform the work, and the time frames in which that work needs to be completed. They also need to be able to assign resources to tasks and pull reports on usage and availability. With TeamDynamix this is taken to another level with a fully integrated platform for both IT Service Management (ITSM) and Project Portfolio Management (PPM).
Integrating the two solutions provides a clear view of the interdependencies between the functions of service delivery and project management.
TeamDynamix is unique in that it integrates project task and tickets (incidents, problems, changes, service requests), allowing for a view of resources and work assignments across all work types – projects, tickets, and change requests.
This is a differentiating factor for TeamDynamix. Depending on the organization’s needs or the maturity of processes, resource allocations can be made at the project level, or the assignment of resources can drive them to tasks on project schedules.
The resource manager can identify impending resource bottlenecks, determine what adjustments can be made, and make the adjustments via the Manage Allocations Report in the Resource Management application. In addition, the Capacity Manager allows portfolio managers to run workload scenarios to determine when to slot new requests and the impacts of adjusting existing commitments.
Project requests can easily be managed using a formal intake process – this allows for an exercise in resource capacity planning at the time of project acceptance and planning. One step in this direction is to leverage a Project Management Office (PMO); however for many this is not possible. In either scenario, there should be a single view of resources, requests, and projects so that timelines, budgets and outcomes are more tightly managed.
TeamDynamix allows resource managers to create time allocations to non-project work for their team members. Non-project work can be allocated by percentage, days, or hours for a given period. This is easily changed and managed to reflect changes in schedules and availability, especially crucial to the varying demands on resources activities given the calendar.
Resource Managers Track & Approve Allocations
Our Resource Management application and robust reporting allow you to track resource schedules, availability, time estimates versus actual across tasks, projects, and functional areas.
Resource managers can decide if resource requests approvals are required, not required, or if a simple notification of assignment is sufficient. With the requirement of resource requests, the resource manager will be presented with all the details of the request and the availability of alternative options for substitution. With Project Portfolio Management (PPM), you can roll-up the view of resources to gain even greater insights.
The TeamDynamix” Capacity Planner” tool has been developed specifically for forecasting resources. This powerful and intuitive tool allows users to see the effect of the upcoming project and non-project work on resource availability while taking into account the schedule impact of currently scheduled work.
Our Capacity Planner helps navigate changing priorities, budget impacts, and the scheduling of work before committing to them by helping to identify and overcome resource constraints. Managers have a dedicated console to locate and remove capacity bottlenecks, approve resource requests, and ensure that they have protected the time necessary to achieve their objectives.
We developed the TeamDynamix Capacity Planner tool specifically for forecasting resources. This powerful and intuitive tool allows users to see the effect of the upcoming project and non-project work on resource availability while taking into account the schedule impact of currently scheduled work.
Want to see how a PPM platform could work for you?
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term
IT departments in all sectors are under a lot of pressure to use resources more efficiently, and that’s especially true now as many businesses and
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