The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
A new era for Service management; automation emerges to supercharge ITSM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Resource constraints are one of the biggest issues facing IT groups. To stay on task, project management for IT needs to include a resource schedule that shows all associated work required to deliver the project on time.
To achieve this, PMOs need a resource management tool that communicates what work needs to be done, which resources will perform the work and the time frames in which that work needs to be completed. They also need to be able to assign resources to tasks and pull reports on usage and availability. With TeamDynamix this is taken to another level with a fully integrated platform for both IT Service Management (ITSM) and Project Portfolio Management (PPM). By having both on a single platform you get a clear view of the interdependencies between the functions of service delivery and project management.
Resource constraints are one of the biggest issues facing IT groups. To stay on task, project management for IT needs to include a resource schedule that shows all associated work required to deliver the project on time.
To achieve this, PMOs need a resource management tool that communicates what work needs to be done, which resources will perform the work and the time frames in which that work needs to be completed. They also need to be able to assign resources to tasks and pull reports on usage and availability. With TeamDynamix this is taken to another level with a fully integrated platform for both IT Service Management (ITSM) and Project Portfolio Management (PPM). By having both on a single platform you get a clear view of the interdependencies between the functions of service delivery and project management.
TeamDynamix is unique in that it integrates project task and tickets (incidents, problems, changes, service requests), allowing for a view of resources and work assignments across all work types – including projects, tickets, and change requests.
Depending on the organization’s needs or the maturity of processes, resource allocations can be made at the project level, or the assignment of resources can drive them to tasks on project schedules.
The resource manager can identify impending resource bottlenecks, determine what adjustments can be made, and make the adjustments via the Manage Allocations report in the Resource Management application. In addition, the Capacity Manager allows portfolio managers to run workload scenarios to determine when to slot new requests and the impacts of adjusting existing commitments.
Project requests can easily be managed using a formal intake process – this allows for an exercise in resource capacity planning at the time of project acceptance and planning. One step in this direction is to leverage a Project Management Office (PMO); however, for many, this is not possible. In either scenario, there should be a single view of resources, requests, and projects so that timelines, budgets, and outcomes are more tightly managed.
Track and Approve Resource Allocations
TeamDynamix allows resource managers to create time allocations to non-project work for their team members. Non-project work can be allocated by percentage, days, or hours for a given period. This is easily changed and managed to reflect changes in schedules and availability, especially crucial to the varying demands on resources activities given the calendar.
The Resource Management application and robust reporting allow you to track resource schedules, availability, time estimates versus actual across tasks, projects, and functional areas.
Resource managers can decide if resource request approvals are required, not required or if a simple notification of assignment works. With the requirement of resource requests, the resource manager will be presented with all the details of the request and the availability of alternative options for substitution. With Project Portfolio Management (PPM), you can roll up the view of resources to gain even greater insights.
Learn why Covenant HealthCare chose TeamDynamix to be their combined IT Service Management and Project Management solution to help them meet the challenges of increasing demands for IT support.
The TeamDynamix Capacity Planner has been developed specifically for forecasting resources. This powerful and intuitive tool allows users to see the effect of the upcoming project and non-project work on resource availability, taking into account the schedule impact of currently scheduled work.
The Capacity Planner helps navigate changing priorities, budget impacts, and the scheduling of work before committing to them by helping to identify and overcome resource constraints. Managers have a dedicated console to locate and remove capacity bottlenecks, approve resource requests and ensure that they have protected the time necessary to achieve their objectives.
No Coding. No Scripting. No Hassles!
Did you know that 78 percent of organizations list resource constraints as one of their top challenges? If you’re familiar with IT Service Management (ITSM), it’s no
Benefits of a Project Management Office Enterprise project management can be a risky business, but also a very rewarding one when everything works as expected.
As IT leaders and PMOs, project management is a part of everyday life. The flagship projects are the ones that most people within an organization
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