This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Resource constraints are one of the biggest issues facing IT groups. To stay on task, project management for IT needs to include a resource schedule that shows all associated work required to deliver the project on time.
To achieve this, PMOs need a resource management tool that communicates what work needs to be done, which resources will perform the work and the time frames in which that work needs to be completed. They also need to be able to assign resources to tasks and pull reports on usage and availability. With TeamDynamix this is taken to another level with a fully integrated platform for both IT Service Management (ITSM) and Project Portfolio Management (PPM). By having both on a single platform you get a clear view of the interdependencies between the functions of service delivery and project management.
Resource constraints are one of the biggest issues facing IT groups. To stay on task, project management for IT needs to include a resource schedule that shows all associated work required to deliver the project on time.
To achieve this, PMOs need a resource management tool that communicates what work needs to be done, which resources will perform the work and the time frames in which that work needs to be completed. They also need to be able to assign resources to tasks and pull reports on usage and availability. With TeamDynamix this is taken to another level with a fully integrated platform for both IT Service Management (ITSM) and Project Portfolio Management (PPM). By having both on a single platform you get a clear view of the interdependencies between the functions of service delivery and project management.
TeamDynamix is unique in that it integrates project task and tickets (incidents, problems, changes, service requests), allowing for a view of resources and work assignments across all work types – including projects, tickets, and change requests.
Depending on the organization’s needs or the maturity of processes, resource allocations can be made at the project level, or the assignment of resources can drive them to tasks on project schedules.
The resource manager can identify impending resource bottlenecks, determine what adjustments can be made, and make the adjustments via the Manage Allocations report in the Resource Management application. In addition, the Capacity Manager allows portfolio managers to run workload scenarios to determine when to slot new requests and the impacts of adjusting existing commitments.
Project requests can easily be managed using a formal intake process – this allows for an exercise in resource capacity planning at the time of project acceptance and planning. One step in this direction is to leverage a Project Management Office (PMO); however, for many, this is not possible. In either scenario, there should be a single view of resources, requests, and projects so that timelines, budgets, and outcomes are more tightly managed.
Track and Approve Resource Allocations
TeamDynamix allows resource managers to create time allocations to non-project work for their team members. Non-project work can be allocated by percentage, days, or hours for a given period. This is easily changed and managed to reflect changes in schedules and availability, especially crucial to the varying demands on resources activities given the calendar.
The Resource Management application and robust reporting allow you to track resource schedules, availability, time estimates versus actual across tasks, projects, and functional areas.
Resource managers can decide if resource request approvals are required, not required or if a simple notification of assignment works. With the requirement of resource requests, the resource manager will be presented with all the details of the request and the availability of alternative options for substitution. With Project Portfolio Management (PPM), you can roll up the view of resources to gain even greater insights.
Learn why Covenant HealthCare chose TeamDynamix to be their combined IT Service Management and Project Management solution to help them meet the challenges of increasing demands for IT support.
The TeamDynamix Capacity Planner has been developed specifically for forecasting resources. This powerful and intuitive tool allows users to see the effect of the upcoming project and non-project work on resource availability, taking into account the schedule impact of currently scheduled work.
The Capacity Planner helps navigate changing priorities, budget impacts, and the scheduling of work before committing to them by helping to identify and overcome resource constraints. Managers have a dedicated console to locate and remove capacity bottlenecks, approve resource requests and ensure that they have protected the time necessary to achieve their objectives.
No Coding. No Scripting. No Hassles!
For organizations with complex IT departments and multiple projects in process, the challenge is to find a way to manage these operations effectively. Fortunately, by
Project teams are facing increasing demands, often with very limited resources. As if the challenges of successful project execution were not enough, many teams are
Your company is growing, and its portfolio of projects is expanding. How do you make sure that each project gets the resources it needs to
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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