Conversational AI (CAI)

Utterance and Intent Matching

Analyze multi-channel utterances in real-time, and match with known intents to create meaningful conversation.

Change the Way You Chat with Conversational AI

We put multi-channel chat together with a natural language processor (NLP) and training engine, along with integration and enterprise workflows. Delight your end-users with multi-channel conversational AI: Chatbot, SMS, Teams, Slack, Social Media, Email and even active listening. Pair this with an NLP, pre-loaded intent data, an integration hub and a visual, drag-and-drop conversation builder.

Reduce Administrative Drain

Traditional chatbots aren’t built to understand natural language – because of this, they often fall flat. They primarily offer basic question/answer pairing – when it works. You can change this by pairing a strong NLP, pre-loaded intent data and an automation platform to supercharge your chatbot.

Pre-loaded Scenarios that Work

Prebuilt with millions of ticket records, TeamDynamix Conversational AI is preloaded with real-use scenario training based on decades of ITSM experience, bringing immediate value to your organization. The AI is built for service management on an industry-leading integration and automation platform. With preloaded scenarios, you can get up and running faster.

Setting Match Thresholds

To match utterances (a statement or question made by a user) to intents, TeamDynamix leverages Natural Language Understanding (NLU/NLP) through Microsoft Azure’s CLU. For any intent, you set a match confidence threshold. When the NLU engine has a match that meets or exceeds the threshold, expressed as a percentage, it presents a solution. Automatically manage exceptions and learning.

Intent Package Concierge

Intent Pack Concierge: With TeamDynamix Conversational AI, we build tailor-made intent packages based on common questions. This is great to use in HR, facilities or other groups with intent-specific libraries. You can easily expedite deployment and improve accuracy with TeamDynamix's white-glove intent-building services.

76% of the IT leaders leveraging traditional chatbots report user frustration – leverage the Microsoft Cognitive Services Understanding (CLU) for better results.

Utterance and Intent Matching

Interpret end-user utterances
Leverage MS Natural Language Processor
Pre-loaded with intent data based on millions of records
Automated intent matching with NLP assist
Import/Export intent data
Ongoing training and learning engine
Quick and easy administration of intent pairings
Custom intent data concierge services

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Explore TeamDynamix Conversational AI

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

ESM

Manage service requests and projects across your organization with no coding or scripting.

PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

IT Service Management Made Simple

Clean customizable interface for the end-user and ITIL views. Easy workflow building. Everything is documented, even automation, so you know all the checks and routing of workflows. Works fast.
Capterrra Review

Hot Topics for IT Leaders

TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.

Products

IT Service Management (ITSM)
Project Portfolio Management (PPM)
Enterprise Service Management (ESM)
Enterprise Integration & Automation (iPaaS)

About Us

Our Values
Leadership
Careers
What is ITSM?

Connect

[email protected]
(877) 752-6196
Contact Us

IT Service Management Vendor Rankings

Enterprise Integration Playbook:

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

TeamDynamix Partership Program

TeamDynamix Ranked 1st by Info Tech

Conversational AI (CAI)

Utterance and Intent Matching

Change the Way You Chat with Conversational AI

Reduce Administrative Drain

Pre-loaded Scenarios that Work

Setting Match Thresholds

Intent Package Concierge

Utterance and Intent Matching

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Explore TeamDynamix Conversational AI

Unified No-code Platform

IT Service Management Made Simple

Hot Topics for IT Leaders

ITSM – SERVICE MANAGEMENT

CAI – CONVERSATIONAL AI

PPM – PROJECT PORTFOLIO MANAGEMENT

ESM – ENTERPRISE SERVICE MANAGEMENT

IPAAS – ENTERPRISE INTEGRATION

This website uses cookies to ensure you get the best experience on our website. By closing this notice you agree to the use of cookies.