Conversational AI – Supercharge Service Management

Bot Conversational AI

Chat meets automation. 76% of IT leaders state that they do not like their chatbot. This is about to change. Introducing Conversational AI.​

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Change the Way You Chat with Conversational AI

Incorporate intent/utterance matching with NLP, improved training, multi-channel support and live agent failover to reinvent chat in a new, more meaningful way.

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One Platform

Bring ITSM/ESM and PPM together with enterprise integration and workflow.

No Scripting/No Coding

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

White Glove Service

We do not outsource our customers; we will work side by side to configure, implement, train & support you.

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MULTI-CHANNEL SUPPORT & LIVE AGENT

  • Web chatbot, sms/text, Slack, Microsoft Teams and social media
  • Push forms and gather additional data across channels
  • Live-agent failover with easy configuration

TeamDynamix Conversational AI extends the out-of-the-box model by allowing clients to add conversational AI to any viable conversation channel.  Use predefined connectors for web chatbot, sms/text, Slack, Microsoft Teams and social media. 

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TeamDynamix Conversational AI Multi-channel support
Conversational AI utterance and matching

INTENT MATCHING & TRAINING

  • Automated intent matching with NLP assist
  • Quick and easy administration of intent pairings
  • Pre-loaded intent data based millions of records / easily add intent packages

Prebuilt with millions of ticket records, TeamDynamix Conversational AI is preloaded with real-use scenario training based on decades of ITSM experience, bringing immediate value to your organization.  Set match confidence thresholds and manage exceptions.

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NATURAL LANGUAGE UNDERSTANDING

  • Pre-loaded with intents based on millions of records
  • Channel-specific interpretations and flows
  • Adjust processing and thresholds by bot

Leveraging Microsoft Cognitive Services Conversational Language Understanding (CLU) technology, this market-leading machine learning platform analyzes incoming text in real-time, extracting important information to match it with known intents. 

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TeamDynamix conversational AI natural language processing NLP
A new way to chat with Conversational AI from TeamDynamix

BOT INTEGRATION AND AUTOMATION

  • Integrate Conversational AI to the enterprise with pre-built connectors
  • Action-based to include the use of forms and triggered automation
  • Leverage dynamic forms to collect data and direct the flow path

Action-based AI-driven conversations leverage enterprise system integration, automated workflows and dynamic forms. Benefit from a fully integrated platform and dynamic forms to help facilitate conversations and to pass data between the end-user and back-end systems. 

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Put the Power in the Hands of Your End-Users

chatbot vs conversational ai for it service management

Fully integrated with your service management and enterprise systems, end-users can engage in meaningful conversations that kick off actions and resolve issues.

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Are you ready to see IT in action?

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chatbot survey market study for ITSM

Chatbot Market Study

76% of chatbot customers report user frustration with existing solutions – learn how this is changing with Conversational AI.
 

As organizations continue to roll out more technology and embrace hybrid work models, IT teams face an ever-growing mountain of responsibilities and tasks. At the same time, end users expect issues to be resolved quickly so they can get the most out of their technology investment. Download the market study to learn more.

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Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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ESM

Manage service requests and projects across your organization with no coding or scripting.

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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

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