The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
A new era for Service management; automation emerges to supercharge ITSM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Supercharge your ITSM with a codeless integration and workflow platform that includes out-of-the-box connectors to popular systems like Salesforce, Workday, Office365, DocuSign, Active Directory, Azure, Amazon Web Services and more. With iPaaS, you can easily build workflows using a codeless flow builder and automate everything from minor daily tasks, Active Directory integrations, to more complex onboarding/offboarding workflows.
TeamDynamix iPaaS integrates seamlessly with the TeamDynamix ITSM platform and can also be leveraged outside of ITSM between any applications.
Supercharge your ITSM with a codeless integration and workflow platform that includes out-of-the-box connectors to popular systems like Salesforce, Workday, Office365, DocuSign, Active Directory, Azure, Amazon Web Services and more. With iPaaS, you can easily build workflows using a codeless flow builder and automate everything from minor daily tasks, Active Directory integrations, to more complex onboarding/offboarding workflows.
TeamDynamix iPaaS integrates seamlessly with the TeamDynamix ITSM platform and can also be leveraged outside of ITSM between any applications.
Are you looking to integrate your TeamDynamix ITSM solution with other tools in your organization? TeamDynamix offers APIs and Webhooks.
APIs & Webhooks
In TeamDynamix we use RESTful API, and all RESTful API methods use JSON to send/receive data. (Javascript Object Notation). APIs exist for the full platform including asset/configuration management, ticket management, projects, self-service functionality, and reporting.
TeamDynamix webhooks allow you to build additional types of integrations that would not be possible using the TeamDynamix API. Administrators can configure a webhook to send a message every time that a ticket, asset, or CI is created, modified, or deleted. This message will include metadata about the webhook event and the details of the ticket, asset, or CI (excluding deletes). Once a webhook has been configured and activated, it will begin sending the related events to the request URL.
Reliable IT service management is especially critical in a banking environment. The Gratz Bank is using the TeamDynamix platform to gain the visibility they need into technical operations and build sound change management processes. They are even using it outside of IT to help with enterprise service management.
Kaseya is an endpoint management tool that includes tools to discover computers and computer information. Kaseya tracks very detailed information such as CPU utilization. Many times, clients want summary asset data (e.g. asset serial number) in TeamDynamix so that tickets and people can be related to these assets. TeamDynamix supports asset integration with Kaseya via the Kaseya Asset Source. This integration also lets technicians open Kaseya LiveConnect from the TeamDynamix asset record.
TeamDynamix supports integration with BeyondTrust (formerly Bomgar), a leader in remote device management. There are two primary use cases supported.
First, ticketing users can initiate a session from an existing ticket. After configuring the necessary settings within the TeamDynamix Administration site, a “Generate Bomgar Session” button will appear within the Actions menu on a ticket.
Ticketing users that have Bomgar credentials are able to generate a Bomgar session, which includes a URL link and session key. This session is associated with a user’s specific Bomgar credentials, and so such sessions will appear in the user’s Bomgar support queue.
This information can be communicated to the Requestor or a notification, which includes the necessary connection information, can be sent from the ticket.
If you are looking for chat functionality, TeamDynamix integrates with Ivy chatbot. TeamDynamix allows you to add the Ivy chatbot script to your Client Portal which will open the chatbot when your customers visit the Client Portal. IVY.AI can configure the Ivy chatbot to crawl your TDX Knowledge Base to gather information for chatbot responses.
Sassafras AllSight is a hardware and software asset management suite providing detailed auditing and usage tracking. If you are using Sassafras, information recorded by Sassafras can now be integrated into TeamDynamix, allowing you to access a vast set of computer and software usage data within the TeamDynamix interface. Your Desktop Support teams, Help Desk workers and other TeamDynamix users can have immediate access to the wealth of computer hardware, software audit, and usage information.
Are your resources deprived?
Reduced budgets and limited resources aren’t new problems. We hear it over and over – there is a significant shortage of resources. Between the great resignation, the move to remote work, and the increased demand for resources to support a mobile workforce, we now have a situation where the IT service desk can’t keep up.
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
No Coding. No Scripting. No Hassles!
“The ability to simplify means to eliminate the unnecessary so that the necessary may speak.” – Hans Hofmann An organization’s service portal is often the primary interface between
The issue of resource constraints among IT professionals, no matter the industry, is very real. In fact, it’s often at the top of the list
How to Harness the Power of Your Knowledge Base As organizations continue to optimize IT resources and find new ways to alleviate the drain caused
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