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SOLUTIONS FOR

PUBLIC SECTOR

Modernize legacy systems, drive digital transformation and better serve employees and citizens using one easy-to-use ITSM and PPM platform with enterprise integration and automation. 

 
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Public Sector IT leaders are struggling to keep up with end-user demands and digital transformation initiatives. A move to no-code ITSM and PPM with enterprise integration and automation can help take you forward faster and easier. 

One Unified Platform

IT Service Management and Project Portfolio Management together with enterprise automation.

IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together; covert tickets to projects, workload balance resources, and view everything together in one desktop.

Shift Left with a Self-Service Portal 
Deploy a well-designed end-user portal with a highly indexed knowledge base, service catalog and the flexibility to deploy multiple portals. Add your brand and structure – all without any coding.  

Perfect for Public Sector initiatives to offer external portal access; with authenticated and non-authenticated segregated content.

Going Beyond IT to HR, Facilities, Marketing and More
Quickly spin up new applications for HR, Marketing, Facilities and more to achieve true Enterprise Service Management (ESM). Deploy multiple portals, and give control to each group – without IT admins! 

Project Management Made Easy
Better manage resources and timelines with a fully integrated Project Portfolio Management (PPM) solution. From Agile to KANBAN to Waterfall or basic task lists; you can see it all in one view.

Integrate with Enterprise Systems
Easily connect to systems such as Workday, Azure, DocuSign, Office365, AWS and hundreds more with a complete enterprise integration and automation (iPaaS) platform.

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TeamDynamix has the solution to fit Public Sector needs and budget. 

Bring ITSM and PPM together with enterprise integration and automation (iPaaS).

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See TeamDynamix in action.

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This is the first ITSM platform we’ve implemented that everyone loves to use.
- Dusty Borchardt, Business Systems Manager, Oklahoma City 
iPaaS Integration and Automation

Pima County is Supercharging ITSM with Automation & Integration

With more than 1 million residents living in Pima County, top-notch service delivery is essential for the Pima County government, and that means investing in the right tools and retaining employees as the county moves through its digital transformation. Learn why TeamDynamix is perfect for Public Sector IT teams looking for a no-code platform.

Pima County Spotlight

ITSM with ITIL Support for Change Management, CMDB, Assets and More

When IT rolls out new software or updates existing systems, they often see a rise in the number of service tickets they get from employees and customers. By using a single ITSM platform to organize and manage the plans, execution and communication for new implementations, you can facilitate new technology and maintain the continuity of existing services. 

TeamDynamix ITSM incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visualized. Change schedules and history can be easily viewed and all requests for changes are tracked.

Reduce resource drain and improve IT service desk outcomes with an evolved IT Service Management solution.

Project Portfolio Management Made Easy: Waterfall, KANBAN, Agile, Cardwall and Tasks

PPM software tailored to you — card walls, KANBAN, agile, waterfall, and teamwork task lists – are all integrated with ITSM/ESM. PPM software that allows you to look across all projects within a portfolio is vital. By managing with a portfolio approach rather than managing projects in isolation, stakeholders can see how everything is tracking and aligned with the strategic needs of the business. 

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Oklahoma City Shows Their Love for ITSM Platform with High Adoption

Before TeamDynamix, Oklahoma City was using a ticketing application that gave employees very limited visibility into their service requests. Today this has all changed with the deployment of an easily searchable end-user portal, and  IT service desk delivery has improved with the adoption of ITIL.  

Oklahoma City Spotlight

Enterprise Service Management (ESM) Without the Drain on IT Resources & Budgets

Reduce software costs by moving to a no-code platform that allows for fast and easy deployment to HR, Marketing, Facilities, and more – all without the need for IT resources.  Each group can easily configure its own applications and portals.

  • Quickly Spin Up Applications without Any Coding/Scripting
  • Easily Integrate Into Enterprise Systems
  • Create Multiple Client Portals
  • WCAG 2.0 AA Compliant
  • Quick Search with Elastic Search Knowledge Base
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"Everybody has a limited staff. Having a system like TeamDynamix makes a huge difference.”
- Jeff Scheetz, CIO, City of Avondale 

Self-Service Portals Expedite Resolution and Reduce IT Drain

When it comes to reducing ticket and call volume, a stellar portal is key. TeamDynamix makes it easy to create custom portals for any group. 

No Coding. No Scripting. No Extra Fees.

Easily configure to adopt branding, service catalogs and KB with KCS. Optionally create separate portals for different departments or locations that all funnel into one master instance.

Ideal for Public Sector – easily create content for both authenticated and non-authenticated users.

See Examples of Stellar Portals

TeamDynamix Self-Service Portals
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Need a New ITSM Vendor? Leverage this Comprehensive Report and Find the Best Fit for the Public Sector

Whether you’re looking to level up an older ticketing platform or you’re considering a move to a no-code platform, Public Sector IT leaders can benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors.

Get the Info-Tech Report

Enterprise Integration and Automation
Are a Reality with No-Code iPaaS

With hundreds of applications across the organization, companies are looking for ways to aggregate data, integrate systems and create workflows – without a further drain on IT resources.

To help with this, companies are investing in iPaaS (Integration Platform as a Service) to connect the systems and build out workflows.

Supercharge ITSM with Enterprise Connectivity & Automation

As organizations look to find new, inventive ways to keep their teams happy and productive many in IT are upgrading their IT service management (ITSM) software – opting to move to codeless ITSM tools that offer flexibility for a lower total cost of ownership. 

Integrate Your Ecosystem of Applications for Better Workflow

Create automation for on/off-boarding employees, synchronize data across multiple applications, connect recruiting applications to the HR system, clean up old tickets, automate Active Directory updates and provision software – all on TeamDynamix iPaaS.

Connect Tyler MUNIS, Workday, AWS, Azure, Office365 and more using a pre-built connector library and no-code visual flow builder.

Hot Topics for Public Sector IT Leaders

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

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ITSM

Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.

More about ITSM
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ESM

Manage service requests and projects across your organization with no coding or scripting.

More about ESM
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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

More about PPM
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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

More about iPaaS

TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.

 

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IT Service Management (ITSM)
Project Portfolio Management (PPM)
Enterprise Service Management (ESM)
Enterprise Integration & Automation (iPaaS)

 

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