HIGHER EDUCATION SOLUTIONS

SOLUTIONS BROCHURE

$342 billion will be spent in EdTech by 2025

All of this new technology needs support – are you ready?

IT Service Management platforms need to support the emerging needs of Higher Ed. Student portals, project management, and the ability to expand across campus are all now requirements. 

Do you have the right solution?

TeamDynamix ITSM Solutions for Higher Education: Downloadable Brochure
Boston College Logo: TeamDynamix Logo
SUNY Buffalo State College Logo: TeamDynamix Client
Texas Woman's University: Enterprise Service Management Client
University of Wyoming Logo: TeamDynamix Client
Elon University Logo: TeamDynamix Client

Move up to a platform that reduces headaches and chaos while helping you deliver more value, faster.

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Distant Learning - Easier & Faster with KCS

University of South Dakota Shares Their Digital Transformation

As Higher Ed pivots toward a world of distant learning, remote end-user support and an increasing need for EdTech deployment, Higher Ed IT Leaders are looking for the right ITSM and PPM platform to support these emerging requirements.  At the recent TDX Client Summit – TDX CONVERGE, University of South Dakota shared their use of Knowledge Centered Service – KCS.  This approach to self-service helps to reduce call volume and expedite resolution.  Click the video to view the session.

One Campus. One Platform.

At Florida Atlantic University, there are 15 IT departments outside of central IT, with roughly 75 people. Getting anything done at the institutional level is a big undertaking. FAU was able to establish a one campus culture, using a single platform to provide one stop student services. Florida Atlantic University is combining project and service management together, and it’s optimizing resources in big ways. 

ITSM & Project Portfolio Management

The Perfect Combination

What happens when multiple systems are put in place—each one focused on a single function? Over time, a collection of disparate technologies, each with a highly specialized purpose, can create cumbersome processes. SUNY Buffalo State’s Resources for Information, Technology, and Education (RITE) Support Desk faced this type of scenario when they needed to use three or four different systems to carry out a task.

Case Study - SUNY Buffalo State Takes IT Operations to a New Level - Front Page Image
TeamDynamix Client Self-Service Portal Examples

Full Accessibility with Self-Service Adoption

Imagine if you could reduce your call volume by 70%.

This is exactly what happened at the University of Wyoming, and this was done while increasing student satisfaction. Building a stellar student portal is the key – one that looks good, is easy to use, contains accurate content, is indexable, AND accessible with WCAG 2.0AA/508  compliance.

Create Custom Portals for any department or campus. 

No coding. No scripting. No extra fees. 

Enterprise Service Management (ESM)

The technology staff at Texas Woman’s University (TWU) in Denton, TX, was faced with a dilemma. Their legacy service management solution was lagging behind and didn’t include project management. 

TWU eventually decided on TeamDynamix (TDX), a cloud-based work management software designed to give service organizations at colleges and universities the ability to align, work together, and simplify their work management processes. At TWU, they use the platform to manage service requests and projects across many departments including IT, facilities, admission, marketing, and HR.

Texas Woman's University & TeamDynamix ESM Case Study

Keeping Project Updates Visible!

Do you hear crickets when you ask for the project plan update?

There is an increasing demand for visibility into ITS work processes at colleges and universities. Functionality and flexibility become paramount to creating a successful work management framework. Boston College achieved that framework through TeamDynamix (TDX) Project Portfolio Management (PPM) platform, a cloud-based work management platform.

TeamDynamix & Boston College Case Study

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