SOLUTIONS BROCHURE
$342 billion will be spent in EdTech by 2025
All of this new technology needs support – are you ready?
IT Service Management platforms need to support the emerging needs of Higher Ed. Student portals, project management, and the ability to expand across campus are all now requirements.
Do you have the right solution?
Move up to a platform that reduces headaches and chaos while helping you deliver more value, faster.
University of South Dakota Shares Their Digital Transformation
At Florida Atlantic University, there are 15 IT departments outside of central IT, with roughly 75 people. Getting anything done at the institutional level is a big undertaking. FAU was able to establish a one campus culture, using a single platform to provide one stop student services. Florida Atlantic University is combining project and service management together, and it’s optimizing resources in big ways.
The Perfect Combination
What happens when multiple systems are put in place—each one focused on a single function? Over time, a collection of disparate technologies, each with a highly specialized purpose, can create cumbersome processes. SUNY Buffalo State’s Resources for Information, Technology, and Education (RITE) Support Desk faced this type of scenario when they needed to use three or four different systems to carry out a task.
Imagine if you could reduce your call volume by 70%.
This is exactly what happened at the University of Wyoming, and this was done while increasing student satisfaction. Building a stellar student portal is the key – one that looks good, is easy to use, contains accurate content, is indexable, AND accessible with WCAG 2.0AA/508 compliance.
Create Custom Portals for any department or campus.
No coding. No scripting. No extra fees.
The technology staff at Texas Woman’s University (TWU) in Denton, TX, was faced with a dilemma. Their legacy service management solution was lagging behind and didn’t include project management.
TWU eventually decided on TeamDynamix (TDX), a cloud-based work management software designed to give service organizations at colleges and universities the ability to align, work together, and simplify their work management processes. At TWU, they use the platform to manage service requests and projects across many departments including IT, facilities, admission, marketing, and HR.
Do you hear crickets when you ask for the project plan update?
There is an increasing demand for visibility into ITS work processes at colleges and universities. Functionality and flexibility become paramount to creating a successful work management framework. Boston College achieved that framework through TeamDynamix (TDX) Project Portfolio Management (PPM) platform, a cloud-based work management platform.
Organizations with top-notch IT Service Management (ITSM) delivery are often successful because they focus on resource optimization. A great way to maximize your resources, especially
Migrating away from an antiquated ITSM platform, or from a complex and costly system is a common desire for many IT leaders. Yet, the project
Knowledge-Centered Service (KCS®) can and should be part of your IT Service Management (ITSM) processes as a complementary strategy to self-service. However, launching a KCS style guide
