IT Service Management (ITSM): Self-Service Adoption
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78%
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
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System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
A Move Toward Centralization for Improved IT Maturity
Is your IT department stretched a little thin these days? Finding a balance between the day-to-day and major projects on campus is hard. And it’s probably safe to assume you don’t have unlimited resources at your disposal.
Don’t worry—no one else does either, so you’ll need to make the most with what you have. Speaking of—do you even know how your resources are being utilized?
With a centralized IT department, you need to have the 30,000-foot view of what’s happening with projects all over campus so that resources can be allocated and utilized effectively. By having the right tool at your fingertips, you’ll be able to track a resource pool’s time across these projects, as well as daily operational work. This, in turn, will also provide you concrete, real-world data you can use when planning future projects.
Jeri Schefts, Manager of IT Service Management at Boston College, leverages IT Service Management (ITSM) and Project Portfolio Management (PPM) from TeamDynamix to help them provide a better customer service experience and work more efficiently.
Check out this video to learn how Jeri and her team at Boston College use the TeamDynamix platform to:
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78%
For nearly all organizations, IT Service Management (ITSM) stands as the backbone of operational efficiency, ensuring that IT services align not just with the needs
The IT service desk plays a critical role in any organization, serving as the primary point of contact between customers/end users and the IT support
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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