IT Service Management (ITSM): Self-Service Adoption
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78%
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The total forecasted spend in state and local government for 2018 is $3.25 trillion.¹ Since this massive sum largely comprises taxpayer dollars, state and local governments need to be prudent about delivering services and managing projects on time, on budget and to citizen expectations. But with information and tools distributed across multiple platforms, organizations often lack the unified view needed to perform work efficiently, make well-informed decisions, and meet service and project goals. The challenge is magnified when multiple services and projects are underway concurrently.
All of this can result in budget and time overruns. To overcome this, organizations are looking at how service requests are made and routed to improve response times and outcomes.
For these reasons, IT leaders are starting to move IT Service Management and Project Management together so that the full scope of work can be managed, workflows can be streamlined and end-users can benefit from having a centralized view of work assignments.
¹ Based on data from the Center for Digital Government and NASBO’s Fiscal Year 2018 Proposed and Enacted Budget
² https://www.cbpp.org/research/some-basic-facts-on-state-and-local-government-workers
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78%
For nearly all organizations, IT Service Management (ITSM) stands as the backbone of operational efficiency, ensuring that IT services align not just with the needs
The IT service desk plays a critical role in any organization, serving as the primary point of contact between customers/end users and the IT support
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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