Combating Resource, Budget Limitations with Codeless Platforms

From IT Service Management (ITSM) to Integration Platforms as a Service (iPaaS), organizations are seeking no-code platforms that allow for faster, more flexible deployment.

Since early 2020, the global pandemic has caused a shift in the way businesses operate. Many find themselves running with limited resources and limited budgets. In addition, IT skills shortages are causing many organizations to find creative ways to get work done. One of these ways is by enabling “citizen developers” through the purchase of low-code or no-code platforms. According to Gartner, a no-code platform can give employees a 4.6X productivity gain when compared to traditional programming. That kind of speed to market can be the difference between success and failure.

What Does No-Code Mean?

Low-code/no-code solutions have been gaining in popularity in recent years because they democratize technology that was previously only available to developers and makes it available to anyone. Unlike traditional scripting, these platforms feature prebuilt drag and drop actions and tasks that you can use to build out flows and automate actions. By using a no-code or low-code platform you can save your staff time and money. Especially when it comes to tackling integration backlogs.

Why CIOs Should Care about Codeless IT Service Management

IT service management (ITSM) platforms often form the foundation for many organizations’ service management processes. Because they are so integral, it’s important they don’t drain already scarce IT resources. This is why so many CIOs are turning to codeless ITSM solutions. With the right codeless ITSM software you can:

  1. Reduce Administrative Resources – Codeless ITSM systems will allow organizations to manage the platform with less than a full FTE; this could be to create configurations, create new workflows, set up automation or even create a new form.
  2. Enable Faster Expansion for Enterprise Service Management (ESM) – When you consider the evolution of ITSM platforms, one key development has been the expansion to enterprise service. The concepts and structure that worked so well for IT, are now working for other teams such as HR, Marketing and Facilities. However, to really make this work, the platform needs to be truly codeless. This will allow for quick and easy spin-up of new applications for various groups and then with segregated admin, each group can easily manage their own application. For instance, if HR wants to create a new form for “Register Child for Bring Your Child to Work Day” – this can be done. HR can create a form, add the widget to a desktop for tracking and even put a button on the portal – all without the assistance of IT resources.
  3. Make Enterprise Integration Easy – When systems run in code-heavy environments, it makes integration harder. This is another reason why CIOs are seeking codeless platforms that can be more easily integrated. ITSM platforms such as TeamDynamix are now also using codeless iPaaS to facilitate enterprise integration and workflow.

For CIOs looking to relieve budgets and reduce the drain on IT resources, a codeless platform for ITSM is the answer. This will give way to allocate budget to more strategic initiatives such as enterprise integration leveraging iPaaS platforms.

Benefits of Codeless Integration Platform as a Service (iPaaS)

When it comes to Integration Platform as a Service (iPaaS) it’s even more important to have codeless functionality.

When you use iPaaS to integrate your point solutions and APIs you can unlock a level of productivity you’d not be able to reach otherwise. And using iPaaS throughout your organization can enable the citizen developers through your various lines of business in marketing, HR, facilities, etc. to integrate and automate some of their most time-consuming activities – meaning they don’t add to the drain on IT resources.

For example, in HR you can use iPaaS to fully automate the onboarding or offboarding process for employees. One simple action, like a signed offer letter, can kick off a series of event-based triggers that fully automate the creation of an employee record, the provisioning of technology and equipment to even sending a welcome gift.

By enabling your staff through a codeless iPaaS solution, you can increase employee satisfaction, and productivity, and increase revenue.

Codeless iPaaS and ITSM in Action

When TeamDynamix first released iPaaS, Western University of Health Sciences was one of the first organizations to purchase and use it. “We definitely jumped at the opportunity to get iPaaS,” David Mitchell, Enterprise Application Administrator, said.

One of the key objectives for Mitchell and his team has been finding ways to save technicians time and make them more efficient – iPaaS lends itself nicely to that. “We are looking at what can save our technicians time, what are we already doing that may be more efficient with iPaaS and what systems do we need to integrate with iPaaS,” he said.

WesternU started by automating simple tasks with iPaaS, things like automatic VPN access for approved users, keeping assets up to date and reconciling data between Active Directory and Banner. “A lot of these tasks aren’t tasks that are necessarily hard for anyone to do manually, it’s more that they are repetitive and time-consuming.”

And for Mitchell and WesternU, that’s been one of the biggest draws for iPaaS.

Tracking Out-of-Compliance Assets

One use case, in particular, has been beneficial for WesternU and that’s the workflow they built to address out-of-compliance Mac computers. Mitchell said they were having an issue with people taking home devices and then never using them again, so they built a workflow to monitor computer assets.

What the workflow does is add Macs that haven’t checked in for 365 days to a group in Jamf. That group gets monitored by a webhook in Jamf that then sends data to iPaaS.

When iPaaS receives the data, it pulls the details from Jamf and the details from TDX Assets. A ticket is then created automatically for the appropriate group with information about the Mac (who the owner is, its location, etc.). A post is also created in a special Microsoft Teams channel with all of the same information as the ticket, with links.

Using iPaaS to Reconcile Asset Management Data

Mitchell has also created a workflow using Jamf Pro, the asset management functionality of TeamDynamix ITSM and iPaaS to make sure the assets were up-to-date and match each other in both systems. If they aren’t iPaaS can reconcile the data.

Synchronizing Ellucian Banner and the Active Directory

In addition to tracking and updating assets. WesternU is using iPaaS to keep records in sync between Ellucian Banner and Active Directory. Banner is the institution’s record keeper for student and employee records, but the data in the Banner student information system (SIS) doesn’t always match the data in Active Directory.

To resolve this, Mitchell and his team built a workflow, using the Oracle SQL connector, to connect to their database and retrieve the information on file and make sure it matches the data in Active Directory. If it doesn’t match, it updates the data appropriately so it does match.

By automating tasks, especially the repetitive ones, Mitchell said their technicians now have time to focus their attention on bigger issues. “We’ve been working in iPaaS since January and I feel like we’ve already come a long way and are saving time,” he said. “But there’s so much more we can do.”

For Mitchell, the codeless drag and drop functionality of iPaaS has really enabled him and his team to move quickly and creatively when it comes to building new workflows.

“I’m not a programmer at all,” Mitchell said. “I don’t know the programming languages, I’m kind of illiterate when it comes to that, but I like to call iPaaS Lego programming because you just snap everything together and it works.”

To learn more about how codeless platforms are supercharging organizations across industries check out: Smart Service Management: Working Better Together With a Connected Enterprise

This post was originally published in May 2021 and has been updated with new information.

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