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Gainesville Regional Utilities Improves IT Service with Advanced Automation and Integration

Gainesville Regional Utilities (GRU), a multi-service utility owned by the City of Gainesville, uses TeamDynamix for ITSM and iPaaS.

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Gainesville Regional Utilities Improves IT Service with Advanced Automation and Integration

NaphCare Improves IT Service Desk with No-Code Smart Service Management

Combining ITSM with automation and integration (iPaaS) on a single, codeless platform is helping NaphCare improve its IT service desk.

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NaphCare Improves IT Service Desk with No-Code Smart Service Management

Shaner Hotel Group Levels Up ITSM with Improved Self-Service Portal, No Code Workflow and Better Ticket Triage

CUSTOMER SPOTLIGHT Shaner Hotel Group Levels Up IT Service Management with Improved Self-Service Portal, No Code Workflow and Better Ticket Triage Customer service is the cornerstone of the hospitality industry. Providing exceptional service by attending to guests’ needs in a timely manner is essential to building relationships, earning loyalty and generating repeat business. Behind the […]

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Shaner Hotel Group Levels Up ITSM with Improved Self-Service Portal, No Code Workflow and Better Ticket Triage

TeamDynamix Helps City of Buffalo Level Up by Automating IT Service Management and Improving Self-Service Delivery

TeamDynamix Helps City of Buffalo Automate IT Service Management and Improve Self-Service Delivery Customer Spotlight: City of Buffalo “Resolving tickets quickly is critical and that’s a key benefit of using TeamDynamix.” City governments aren’t typically known for their speed of service. But with help from TeamDynamix, the city of Buffalo, N.Y.’s Department of Management Information […]

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TeamDynamix Helps City of Buffalo Level Up by Automating IT Service Management and Improving Self-Service Delivery

Pima County Supercharging ITSM with Automation

Learn why Pima County is investing in supercharged ITSM and automation.

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Pima County Supercharging ITSM with Automation

Kern Health Systems Levels Up Project Portfolio Management with TeamDynamix

Kern Health Systems is using TeamDynamix Project Portfolio Management (PPM) to level up its project management and keep projects on track.

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Kern Health Systems Levels Up Project Portfolio Management with TeamDynamix

Automate IT – A Playbook for Supercharged ITSM

Read 10 real-life stories from IT leaders about how to supercharge IT service management (ITSM) with automation and save time.

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Automate IT – A Playbook for Supercharged ITSM

Nutrabolt Achieves Faster Support with ITSM

Learn how Nutrabolt is using TeamDynamix ITSM to successfully scale its IT operations.

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Nutrabolt Achieves Faster Support with ITSM

Dominican University Streamlines Facilities, Operations and IT Support with TeamDynamix

Learn how Dominican University is using TeamDynamix’s IT service management (ITSM) software to manage facilities, operations, IT support and more.

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Dominican University Streamlines Facilities, Operations and IT Support with TeamDynamix

Connected Campus: Improving the Student Experience with iPaaS

Learn how eight universities are using iPaaS to improve the student experience and reduce the drain on their IT organizations.

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Connected Campus: Improving the Student Experience with iPaaS

Alaska District Improves IT Service Delivery for Students and Faculty

Learn how Alaska’s Matanuska-Susitna Borough School District is using TeamDynamix to improve its ITSM and IT maturity.

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Alaska District Improves IT Service Delivery for Students and Faculty

Improving Cross-Departmental Communication With iPaaS

Learn how the University of Delaware is using iPaaS (integration platform as a service) to improve communication across departments.

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Improving Cross-Departmental Communication With iPaaS

Using iPaaS to Send Data from ID Cards to ITSM Ticketing System

To support a hybrid learning and work environment, Colorado School of Mines is using iPaaS to supercharge its IT support model.

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Using iPaaS to Send Data from ID Cards to ITSM Ticketing System

Extending Enterprise Service Management (ESM) with Integration & Automation

When contemplating the use of automation and integration as part of a broader ESM strategy, it’s important to consider a tool like iPaaS.

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Extending Enterprise Service Management (ESM) with Integration & Automation

No-code IT Service Management Helps Saint Louis University Create an Agile, Efficient Service Desk

Learn how Saint Louis University is using no-code ITSM and iPaaS platforms to transform its service desk.

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No-code IT Service Management Helps Saint Louis University Create an Agile, Efficient Service Desk

iPaaS Helping Grand Valley State University Provide Top-Notch Customer Service

Learn how GVSU is using iPaaS (integration platform as a service) to integrate systems and improve customer service delivery across campus.

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iPaaS Helping Grand Valley State University Provide Top-Notch Customer Service

How Metropolitan State is Reducing Integration Backlog with iPaaS

Read how Metropolitan State University is using TeamDynamix iPaaS to bring together several different systems for a cohesive workflow around security access.

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How Metropolitan State is Reducing Integration Backlog with iPaaS

What’s in Your Cloud? Enterprise Integration Playbook

Check out 6 enterprise integration and automation plays you can run with iPaaS to make your business more effective and efficient.

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What’s in Your Cloud? Enterprise Integration Playbook

ITSM Employees Love – Oklahoma City Migrates to TeamDynamix IT Service Management

Effectively managing the technology needs of more than 5,000 city employees requires the right combination of people, processes and technology. That’s why the City of Oklahoma City uses TeamDynamix IT Service Management.

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ITSM Employees Love – Oklahoma City Migrates to TeamDynamix IT Service Management

Bridging the Gap: ITSM Tools for AV and IT

Scott Tiner of Bates College talks about his experience using TeamDynamix ITSM to improve service delivery.

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Bridging the Gap: ITSM Tools for AV and IT

City of Avondale, Arizona Achieves Greater Efficiency with Enterprise Service Management

At the City of Avondale, AZ, the TeamDynamix enterprise service management (ESM) platform plays a critical role in helping multiple branches of the government work better together.

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City of Avondale, Arizona Achieves Greater Efficiency with Enterprise Service Management

CIO Panel – The Future of the Connected Enterprise

Recently a group of technology leaders got together to talk about how they’re approaching digital transformation and building connected enterprises that blend people, processes, and technology.

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CIO Panel – The Future of the Connected Enterprise

BYU-Idaho Using iPaaS to Simplify Onboarding, Financial Aid Processes and More

Integration Platform as a Service (iPaaS) is gaining in popularity as more organizations look to modernize legacy systems and automate processes to save on time and resources.

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BYU-Idaho Using iPaaS to Simplify Onboarding, Financial Aid Processes and More

Bowdoin College Improves Student Experience Leveraging Campus Wide Integration and Automation (iPaaS)

Learn how Bowdoin College is using an integration and automation (iPaaS) platform to support its hyper-focus on providing an excellent client experience.

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Bowdoin College Improves Student Experience Leveraging Campus Wide Integration and Automation (iPaaS)

Using iPaaS to Synchronize Data for Better Management of Employee and Student Information

Learn how Western U is using a codeless integration and automation (iPaaS) platform to sync data, save time and make everyone more efficient.

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Using iPaaS to Synchronize Data for Better Management of Employee and Student Information

How Palm Beach State is Using iPaaS to Aggregate Student Data for Improved Student Experience

Palm Beach State College is using iPaaS to aggregate student data from hundreds of systems into a data warehouse to create custom dashboards and improve the student experience; while automating tasks like data curation.

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How Palm Beach State is Using iPaaS to Aggregate Student Data for Improved Student Experience

Customer Spotlight: Volunteer State Community College

With the help of TeamDynamix, Volunteer State Community College’s client services team has adopted IT service management (ITSM) best practices to improve its delivery of service.

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Customer Spotlight: Volunteer State Community College

Customer Spotlight: University of Michigan

With a community of 46,000 students and 25,000 faculty and staff on the University of Michigan’s Ann Arbor campus alone, providing high-quality, collaborative IT services is a significant undertaking.

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Customer Spotlight: University of Michigan

Customer Spotlight: University of Montana

Transforming IT Service Management (ITSM) is a big undertaking, that’s why the University of Montana used a Health Check from the TeamDynamix Professional Services Team to ensure the success of their IT Service Management and IT delivery.

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Customer Spotlight: University of Montana

Customer Spotlight: Covenant HealthCare

See how Covenant HealthCare met an increased demand for IT support using TeamDynamix for IT Service Management and Project Management.

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Customer Spotlight: Covenant HealthCare

A Year of Service Excellence: TeamDynamix Improves Customer Service

The University of Michigan reflects on their biggest successes since becoming TeamDynamix customers. Read more about their experiences and plans for the future.

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A Year of Service Excellence: TeamDynamix Improves Customer Service

ITSM for the Enterprise eBook

Learn how to fill in the gaps by bringing everyone together on one platform.

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ITSM for the Enterprise eBook

Smart Service Management eBook

Supercharge traditional service management with integration and workflow.

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Smart Service Management eBook

iPaaS Digital Transformation eBook

iPaaS Intrigue: A Faster Path to Digital Transformation

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iPaaS Digital Transformation eBook

What is iPaaS? eBook

Download to learn what iPaaS and how it accelerates digital transformation.

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What is iPaaS? eBook

Customer Spotlight: SUNY Brockport

With the help of TeamDynamix, SUNY Brockport was able to quickly transform its IT practice and improve customer delivery during the pandemic.

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Customer Spotlight: SUNY Brockport

Customer Spotlight: Indiana State

By partnering with TeamDynamix and the TDX community, Indiana State University is optimizing its IT service and support delivery.

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Customer Spotlight: Indiana State

Customer Spotlight: Elon

Unhappy with their former ITSM solution, Elon University turned to TeamDynamix for a platform that’s easy to use, own and operate.

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Customer Spotlight: Elon

Customer Spotlight: Dayton University

When the pandemic hit in 2020, the University of Dayton used TeamDynamix to facilitate contact tracing and keep the campus safely open.  

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Customer Spotlight: Dayton University

Customer Spotlight: Drake University

TeamDynamix helps Drake University deliver on the promise of a 21st-century learning experience.

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Customer Spotlight: Drake University

Customer Spotlight: University of South Dakota

KCS 101: How the University of South Dakota Transformed Its IT Practices with Knowledge-Centered Service

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Customer Spotlight: University of South Dakota

Gratz Bank Deploys Enterprise Service

Learn how The Gratz Bank uses TeamDynamix to improve IT maturity and expand ESM.

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Gratz Bank Deploys Enterprise Service

Customer Spotlight: Western University of Health Sciences

Western University of Health Sciences uses TeamDynamix to maximize the output of talented IT department, encourage self-service.

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Customer Spotlight: Western University of Health Sciences

Customer Spotlight: Grand Rapids Community College

Human-Centered Design, TeamDynamix a combination for success at community college.

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Customer Spotlight: Grand Rapids Community College

Customer Spotlight: Cornell University

People, process and TeamDynamix technology are key to the success Cornell University is having in driving IT maturity across campus.

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Customer Spotlight: Cornell University

Customer Spotlight: North East Ohio Medical University

With TeamDynamix, Northeast Ohio Medical University successfully transforms its ITSM and change management processes to support complex projects and growth.

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Customer Spotlight: North East Ohio Medical University

Customer Spotlight: Metro State University

Learn how Metropolitan State University leveraged the TeamDynamix platform to run IT support across multiple institutions in the Twin Cities area.

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Customer Spotlight: Metro State University

Customer Spotlight: Florida Southwestern State College

When the global pandemic forced U.S. colleges to shift to remote learning within a matter of days, the IT department at Florida Southwestern State College was flooded with requests from students, faculty and staff.

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Customer Spotlight: Florida Southwestern State College

Customer Spotlight: Johnson County Community College (JCCC)

With TeamDynamix, service management at Johnson County Community College is having a much greater impact from a strategic perspective.

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Customer Spotlight: Johnson County Community College (JCCC)

Customer Spotlight: University of Colorado Information Systems (UIS)

With TeamDynamix Project Portfolio Management, the PMO in the University has a bigger, broader view across four different campuses.

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Customer Spotlight: University of Colorado Information Systems (UIS)

Customer Spotlight: East Carolina University

Discussion with Hector Molina, Director, Central Project Office, ITCS at East Carolina University (ECU).

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Customer Spotlight: East Carolina University

Customer Spotlight: Boston College

Read this case study to find out why Boston College chose TeamDynamix to automate and simplify its project portfolio management processes.

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Customer Spotlight: Boston College

Customer Spotlight: SUNY Buffalo State

Learn how Buffalo State College consolidated ticketing, resource planning, asset tracking, change management, and project management on one platform.

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Customer Spotlight: SUNY Buffalo State

Addressing the Demand for Increased Resources

State and local CIOs are challenged by resource constraints and tight budgets. It is for this reason many CIOs are evaluating how they are allocating IT resources across support, service, and project work.

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Addressing the Demand for Increased Resources

4 Ways the Public Sector Can Improve IT Service Delivery

Get this eBook to learn how public sector organizations can integrate IT Service Management with various project management methodologies for a single view of all work assignments and resources.

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4 Ways the Public Sector Can Improve IT Service Delivery

Sunnyvale Gains Single View of Tickets & Projects

The City of Sunnyvale was looking for a two-in-one cloud-based SaaS with service desk tickets, project management, and time tracking. The integration of all three components made TeamDynamix the ideal choice.

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Sunnyvale Gains Single View of Tickets & Projects

8 Must-Read Articles for Hospital CIOs

Download this eBook for a collection of eight articles featuring insights from healthcare IT leaders that will help hospital CIOs better understand ways to identify opportunities to maximize the ROI on technology.

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8 Must-Read Articles for Hospital CIOs

Improving Project Delivery With Kanban

Here at TeamDynamix, we hate jargon so we call Kanban what it really is – a card wall. In this white paper, we want to show you how powerful it can be, and how it can improve how you deliver projects.

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Improving Project Delivery With Kanban

ITSM & PPM in U.S. Hospitals and Health Systems

This eBook explores the impact that increased tech spend has had on IT organizations in healthcare and how some CIOs are addressing the challenges of competing priorities and lack of resources.

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ITSM & PPM in U.S. Hospitals and Health Systems

Overcoming the Impact of Rapid Tech Adoption

Produced in collaboration with Healthcare Innovation, this white paper looks into today’s core challenges and opportunities in healthcare IT and IT project management.

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Overcoming the Impact of Rapid Tech Adoption

How 6 IT Leaders Improved Service Management

When tech spend is increasing 15-30% each year, IT leaders in Education, the Public Sector and Healthcare must think differently. Here are 6 IT Leaders who have introduced new, innovating thinking to service management.

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How 6 IT Leaders Improved Service Management

HDI Trend Report: Toward More Mature ITSM

This HDI report looks at the challenges facing IT leaders in Education, Government & Healthcare and how they are coping with an influx of new technology to implement and support.

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HDI Trend Report: Toward More Mature ITSM

Solving ITSM Challenges in Healthcare

In a HIMSS Media survey, healthcare IT professionals named their top challenges for IT service management (ITSM) operations. Get the survey results and tips on handling the most common challenges.

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Solving ITSM Challenges in Healthcare

Why Project Management Maturity Matters

ProjectManagement.com and TeamDynamix draw on new research to look at the heavy cost of low project management maturity and the steps your organization can take to avoid paying it.

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Why Project Management Maturity Matters

Covenant HealthCare Combines ITSM & Projects

Find out how Covenant HealthCare improved their project management processes and met the challenges of increasing demand for IT support with a platform that combines ITSM and Project Portfolio Management.

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Covenant HealthCare Combines ITSM & Projects

The Five Pillars of IT Service Management (ITSM) Maturity

New research examines the ITSM maturity of organizations in Education, Government, and Healthcare sectors while exploring how they cope with increased demands yet limited resources.

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The Five Pillars of IT Service Management (ITSM) Maturity

The Journey Into Comprehensive ITSM & PPM

As requests for services and support from end-user groups begin to accelerate dramatically, healthcare CIOs are turning to solutions that offer comprehensive solutions to their ITSM and PPM challenges.

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The Journey Into Comprehensive ITSM & PPM

CIO Soundbites: One Stop Student Services

Learn how to implement one-stop student services on your campus from some of the top higher education CIOs in North America.

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CIO Soundbites: One Stop Student Services

Project Management for the Masses

We all manage projects every day. For most projects, five basic building blocks and the right project management platform will help you succeed.

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Project Management for the Masses

Work Smarter, Not Harder in K-12 IT

As edTech spend increases, the pressures on K-12 IT professionals is mounting.  Learn how you can work smarter not harder to help address these challenges.

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Work Smarter, Not Harder in K-12 IT

Project Management: One Size Does NOT Fit All

The challenge with implementing project methodology is that one approach typically doesn’t fit all initiatives, and lack of adoption can often be traced to forcing a one-size-fits-all approach onto all projects and teams.

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Project Management: One Size Does NOT Fit All

ECU Extends ITSM into the PMO

East Carolina University (ECU) transitions to a holistic approach to service management across the campus with help from TeamDynamix.

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ECU Extends ITSM into the PMO

Excellence in Project Management

The PMO in the University of Colorado Information Systems (UIS) department is achieving excellence in project management with a bigger, broader view across four different campuses.

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Excellence in Project Management

Optimizing IT Services at Chico State

With increased visibility, collaborative tools and sophisticated workflow, Chico State provides a higher level of IT services for students, faculty, and staff.

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Optimizing IT Services at Chico State

Service Across Campus##TWU

The technology staff at Texas Woman’s University (TWU) in Denton, TX, built out its service management capabilities to incorporate all aspects of IT and six other departments.

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Service Across Campus
TWU

Boston College Simplifies Project Management

Boston College, a private Jesuit Catholic research university, achieved a flexible work management framework for project management with a cloud-based platform from TeamDynamix.

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Boston College Simplifies Project Management

HDI Toolkit – Improving IT Maturity

This trend report illuminates the way toward service management best practices in institutions of higher learning, as applied to IT and other areas such as Facilities, Marketing, HR and more.

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HDI Toolkit – Improving IT Maturity

CIO Panel: One Stop Student Services

Watch as five Higher Ed CIOs share best practices for how they’ve transformed IT Service Management (ITSM) into an enterprise-wide discipline that is leveraged across the campus.

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CIO Panel: One Stop Student Services

IT Maturity Driving Centralization

Jeri Schefts, Manager of IT Service Management at Boston College, discusses how ITSM and PPM from TeamDynamix improves their efficiently and the customer service experience.

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IT Maturity Driving Centralization

From the West to a New Frontier

Eric Lemmons, Help Desk Manager at Abilene Christian University, leverages IT Service Management (ITSM) from TeamDynamix to provide top-notch service for their staff and students.

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From the West to a New Frontier

Combining ITSM & Projects for Best-in-Class Service Delivery at Miami U

See how TeamDynamix is helping Jeff Toaddy, ITSM Coordinator, and the rest of the IT department at Miami University focus more on growing, thriving, and serving their clients.

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Combining ITSM & Projects for Best-in-Class Service Delivery at Miami U

Michigan Technological: Opportunities for IT

Steve Blackburn, Project Manager at Michigan Technological University, talks about opportunities for Higher Ed IT and how they use TeamDynamix PPM to improve their level of IT maturity.

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Michigan Technological: Opportunities for IT

Palm Beach State: Illustrating the Value of IT

Ken Libutti, CIO of Palm Beach State College, leverages ITSM and PPM from TeamDynamix to solve governance challenges and create a culture of excellence throughout the college.

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Palm Beach State: Illustrating the Value of IT

University of Oregon: Supporting Change

Michelle Brown, Assistant Director of IT for the Division of Student Life at the Univ. of Oregon, leverages ITSM and PPM from TeamDynamix to provide top-notch service and more.

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University of Oregon: Supporting Change

Chico State: Optimizing IT with TDX

Jason Donnell, IT Analyst in the Department of IT Client Services at Cal State – Chico, tells us how their client portal improved the customer engagement process.

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Chico State: Optimizing IT with TDX

Combined ITSM & PPM Improves Service Delivery at BYU-Hawaii

Kevin Schlag, CIO at BYU-Hawaii, leverages ITSM and PPM)from TeamDynamix to take their IT organization to the next level and share what they’ve learned with other departments in the university.

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Combined ITSM & PPM Improves Service Delivery at BYU-Hawaii