With the help of TeamDynamix, SUNY Brockport was able to quickly transform its IT practice and improve customer delivery during the pandemic.
By partnering with TeamDynamix and the TDX community, Indiana State University is optimizing its IT service and support delivery.
Unhappy with their former ITSM solution, Elon University turned to TeamDynamix for a platform that’s easy to use, own and operate.
When the pandemic hit in 2020, the University of Dayton used TeamDynamix to facilitate contact tracing and keep the campus safely open.
TeamDynamix helps Drake University deliver on the promise of a 21st-century learning experience.
KCS 101: How the University of South Dakota Transformed Its IT Practices with Knowledge-Centered Service
LINKBANK uses TeamDynamix to improve IT maturity, expand enterprise service management.
Western University of Health Sciences uses TeamDynamix to maximize the output of talented IT department, encourage self-service.
Human-Centered Design, TeamDynamix a combination for success at community college.
People, process and TeamDynamix technology are key to the success Cornell University is having in driving IT maturity across campus.
With TeamDynamix, Northeast Ohio Medical University successfully transforms its ITSM and change management processes to support complex projects and growth.
Learn how Metropolitan State University leveraged the TeamDynamix platform to run IT support across multiple institutions in the Twin Cities area.
When the global pandemic forced U.S. colleges to shift to remote learning within a matter of days, the IT department at Florida Southwestern State College was flooded with requests from students, faculty and staff.
With TeamDynamix, service management at Johnson County Community College is having a much greater impact from a strategic perspective.
With TeamDynamix Project Portfolio Management, the PMO in the University has a bigger, broader view across four different campuses.
Discussion with Hector Molina, Director, Central Project Office, ITCS at East Carolina University (ECU).
Read this case study to find out why Boston College chose TeamDynamix to automate and simplify its project portfolio management processes.
Learn how Buffalo State College consolidated ticketing, resource planning, asset tracking, change management, and project management on one platform.
State and local CIOs are challenged by resource constraints and tight budgets. It is for this reason many CIOs are evaluating how they are allocating IT resources across support, service, and project work.
Get this eBook to learn how public sector organizations can integrate IT Service Management with various project management methodologies for a single view of all work assignments and resources.
The City of Sunnyvale was looking for a two in one cloud-based SaaS with service desk tickets, project management, and time tracking. The integration of all three components made TeamDynamix the ideal choice.
Download this eBook for a collection of eight articles featuring insights from healthcare IT leaders that will help hospital CIOs better understand ways to identify opportunities to maximize the ROI on technology.
Here at TeamDynamix, we hate jargon so we call Kanban what it really is – a card wall. In this white paper, we want to show you how powerful it can be, and how it can improve how you deliver projects.
This eBook explores the impact that increased tech spend has had on IT organizations in healthcare and how some CIOs are addressing the challenges of competing priorities and lack of resources.
Produced in collaboration with Healthcare Innovation, this white paper looks into today’s core challenges and opportunities in healthcare IT and IT project management.
When tech spend is increasing 15-30% each year, IT leaders in Education, the Public Sector and Healthcare must think differently. Here are 6 IT Leaders who have introduced new, innovating thinking to service management.
This HDI report looks at the challenges facing IT leaders in Education, Government & Healthcare and how they are coping with an influx of new technology to implement and support.
In a HIMSS Media survey, healthcare IT professionals named their top challenges for IT service management (ITSM) operations. Get the survey results and tips on handling the most common challenges.
ProjectManagement.com and TeamDynamix draw on new research to look at the heavy cost of low project management maturity and the steps your organization can take to avoid paying it.
Find out how Covenant HealthCare improved their project management processes and met the challenges of increasing demand for IT support with a platform that combines ITSM and Project Portfolio Management.
New research examines the ITSM maturity of organizations in Education, Government, and Healthcare sectors while exploring how they cope with increased demands yet limited resources.
As requests for services and support from end-user groups begin to accelerate dramatically, healthcare CIOs are turning to solutions that offer comprehensive solutions to their ITSM and PPM challenges.
See how the CIO at Cedarville University uses metrics to assess the health and performance of his teams and to get a higher-level view that helps him manage across the organization.
See how the CIO for Residential Housing at Michigan State University shares how they learned to get ahead of disruption on campus, which also helped to improve the student experience.
See how the CIO at Tallahassee Community College works to establish a common language that’s meaningful and comfortable for IT and other departments across the TCC campus.
See how the CIO at Prince George’s Community College gets buy-in from leaders across campus by demonstrating how working together helps to move their institution forward.
Florida Atlantic University’s CIO is expanding service management across the FAU campus with a one-platform solution and by lowering the barrier to entry for other departments.
Learn how to implement one-stop student services on your campus from some of the top higher education CIOs in North America.
Expanding service management isn’t just about “doing ITSM outside of IT.” It is really about finding better means to manage the services offered by the various parts of the organization.
We all manage projects every day. For most projects, five basic building blocks and the right project management platform will help you succeed.
Overcome common challenges, enhance efficiency, and provide better experiences by leveraging service management & project portfolio management together on one platform.
As edTech spend increases, the pressures on K-12 IT professionals is mounting. Learn how you can work smarter not harder to help address these challenges.
The challenge with implementing project methodology is that one approach typically doesn’t fit all initiatives, and lack of adoption can often be traced to forcing a one-size-fits-all approach onto all projects and teams.
TeamDynamix has conducted its third annual pulse study to understand the specific trends, opportunities, requirements, and obstacles facing the unique segment of Higher Ed IT.
TeamDynamix conducted a pulse study to understand the specific opportunities, requirements, and obstacles facing the unique segment of IT in K-12 education.
East Carolina University (ECU) transitions to a holistic approach to service management across the campus with help from TeamDynamix.
The PMO in the University of Colorado Information Systems (UIS) department is achieving excellence in project management with a bigger, broader view across four different campuses.
With increased visibility, collaborative tools and sophisticated workflow, Chico State provides a higher level of IT services for students, faculty, and staff.
With TeamDynamix, service management at Johnson County Community College (JCCC) in Overland Park, KS is having a much greater impact on the university from a strategic perspective.
The technology staff at Texas Woman’s University (TWU) in Denton, TX, built out its service management capabilities to incorporate all aspects of IT and six other departments.
Boston College, a private Jesuit Catholic research university, achieved a flexible work management framework for project management with a cloud-based platform from TeamDynamix.
Consolidating multiple systems into a single system is often a significant benefit. That was certainly the case for SUNY Buffalo State College (BSC).
This trend report illuminates the way toward service management best practices in institutions of higher learning, as applied to IT and other areas such as Facilities, Marketing, HR and more.
Watch as five Higher Ed CIOs share best practices for how they’ve transformed IT Service Management (ITSM) into an enterprise-wide discipline that is leveraged across the campus.
Jeri Schefts, Manager of IT Service Management at Boston College, discusses how ITSM and PPM from TeamDynamix improves their efficiently and the customer service experience.
Eric Lemmons, Help Desk Manager at Abilene Christian University, leverages IT Service Management (ITSM) from TeamDynamix to provide top-notch service for their staff and students.
See how TeamDynamix is helping Jeff Toaddy, ITSM Coordinator, and the rest of the IT department at Miami University focus more on growing, thriving, and serving their clients.
Steve Blackburn, Project Manager at Michigan Technological University, talks about opportunities for Higher Ed IT and how they use TeamDynamix PPM to improve their level of IT maturity.
Richard Musal, Associate Director, IT – Client Services & Operations at Manhattan College, discusses how EdTech is evolving and how TeamDynamix helps the IT team do business.
Ken Libutti, CIO of Palm Beach State College, leverages ITSM and PPM from TeamDynamix to solve governance challenges and create a culture of excellence throughout the college.
Michelle Brown, Assistant Director of IT for the Division of Student Life at the Univ. of Oregon, leverages ITSM and PPM from TeamDynamix to provide top notch service and more.
Jason Donnell, IT Analyst in the Department of IT Client Services at Cal State – Chico, tells us how their client portal improved the customer engagement process.
Kevin Schlag, CIO at BYU-Hawaii, leverages ITSM and PPM)from TeamDynamix to take their IT organization to the next level and sharwhat they’ve learned with other departments in the university.
Watch as five Higher Ed CIOs speak openly on topics including campus technology management, building a talented IT team, key building blocks for a PMO, communicating IT’s value, and more.
Watch top CIOs discuss how they foster a culture of collaboration within their teams, organizations, local communities—and the far-reaching benefits for everyone involved.
Watch top CIOs explain the difference between simply adopting ITIL and truly embracing it, including the roles education, technology and institutional support play in the overall vision.
Watch top CIOs discuss what it takes to build a stellar PMO, including staffing and organizational considerations, obtaining institutional buy-in, and how tech can keep the momentum going.
Watch top CIOs discuss how they help communicate the value of IT, including the specific methods they’ve used to deliver the message up, down, and across their organizations.
Watch top CIOs discuss some of the key factors they’ve found for managing talent within their organizations. HINT: There’s a lot more to consider than just what’s on a person’s resume!
Watch top CIOs discuss how they build high-performance teams at their institutions, including the traits they look for, the metrics they use, and how technology helps them optimize performance.
Kaliegh Belda, Knowledge Coordinator at Western Kentucky University, shares how expanding the university’s knowledge base is having a positive impact on the student experience.
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