The Benefits of Project Portfolio Management for IT
As an IT leader, managing multiple projects can be overwhelming, especially when they all have different priorities and timelines. This is where Project Portfolio Management
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Service management is all about asking ourselves the question, “what can we do to make the user experience better?” Simplifying and speeding up processes, specifically within the realm of IT, is a great place to start improving the user experience. This is where iPaaS comes in. With integrations and automation in place, repetitive tasks that IT employees are typically required to do manually can be done automatically.
Andrew Graf, Chief Product Officer at TeamDynamix, recently spoke with Ken Libutti, Chief Information Officer at Palm Beach State College, about how iPaaS helps his organization automate the mundane and gives valuable time back to their IT team.
Ken Libutti, Chief Information Officer at Palm Beach State, knew that upgrading their service management processes could do wonders for the college. He says that once he saw specifically what iPaaS could do, he realized their support system going forward was not going to have to be focused on IT and could be spread across the organization.
Although this sounds like something their IT team would love, Ken knew that they’d be hesitant to adopt a new platform and just see it as “something else we have to deal with and maintain.” However, they gave it a try, and Libutti jokingly said “now if I tried to take it out of their hands I think I would have a mutiny.”
Palm Beach State put a big focus on making sure their implementation of iPaaS went smoothly. Libutti made a point to take the new processes and make them mature within the IT group first, although they did anticipate eventually bringing other departments on board with iPaaS as well.
A few people were dedicated to understanding what it would look like to bring another department onto the system, like being familiar with what background tasks would need to be done and how they would turn the support back over to the business unit after everything has been configured. So after the initial step of getting the IT team comfortable with the software, they slowly introduced it to other parts of the business.
Graf points out the importance of making sure your iPaaS platform gives users across all departments and divisions the ability to write integrations and automations safely.
He elaborates on this, saying that by “safety” he means “putting up guardrails” so as to not run the risk of a department overriding data in your ERP system if it’s not something they should be able to do.
It’s important that they have permission to automate certain tasks without making significant changes they shouldn’t be able to make given their position. Giving each department certain kinds of permission within iPaaS is a necessary step in the implementation process.
Once using iPaaS, Palm Beach State wanted to take full advantage of all that it could do. Libutti explains, “We didn’t want to build a bunch of point-to-point integrations, rather we wanted to leverage iPaaS to manage all integrations to one data warehouse.”
With the number of systems they have talking to each other, point-to-point integrations become an “administrative nightmare,” Libutti says.
Graf adds to this point, saying he has heard an analyst call point-to-point integration “evil” because of its slow, inflexible and inconsistent nature.
With TeamDynamix iPaaS specifically, users of the platform don’t need to be experts on coding or scripting in order to build and maintain integrations. Allowing non-IT employees to do this leads to a tremendous amount of time saved on the IT side of things, which provides organizations with an increase in efficiency as well as an increase in employee satisfaction. Often, professionals in the world of IT aren’t passionate about IT because of these mundane tasks. iPaaS allows them to automate these tasks and gives them back the time to focus on what they really enjoy doing and want to spend their time on.
Organizations often have a handful of IT employees who are proficient in things like writing Python script or Javascript, they know APIs, understand the databases, etc. However, these people are usually so buried in work that it will take them quite a while to implement a great idea that only they have the skills to implement. iPaaS gives these skilled employees the time and ability to use their valuable knowledge that many others do not have.
Let’s look at some of the ways Palm Beach State has used IT service management to manage all the applications in its portfolio, use data integrations and automate important and repetitive processes to free up its IT resources:
The velocity at which change is required in the current environment can’t be kept up with when organizations are waiting for an IT group that already has a huge backlog. This backlog is obvious when we see the following statistics:
However, some organizations do want to make a change, as we see in the 2022 state of ITSM and ESM market study:
As an IT leader, managing multiple projects can be overwhelming, especially when they all have different priorities and timelines. This is where Project Portfolio Management
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78%
For nearly all organizations, IT Service Management (ITSM) stands as the backbone of operational efficiency, ensuring that IT services align not just with the needs
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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