IT Service Management (ITSM): Self-Service Adoption
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78%
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As an IT leader, managing multiple projects can be overwhelming, especially when they all have different priorities and timelines. This is where Project Portfolio Management (PPM) comes in. PPM is a framework that allows IT organizations to manage multiple projects simultaneously by aligning them with the organization’s strategic goals and objectives.
In this blog, we’ll explore the benefits of Project Portfolio Management and how integrating it with an IT Service Management (ITSM) platform can enhance its effectiveness. We will also discuss some best practices that IT leaders should follow when implementing PPM.
There are many benefits to taking a PPM approach to project management within your organization. These benefits include:
Integrating PPM with an IT Service Management platform can enhance its effectiveness in several ways:
With TeamDynamix, you can get ITSM and PPM on a single, no-code platform. This single-platform approach allows for better resource capacity planning. Resource capacity planning allows you to get a big-picture view of your entire IT organization, allowing you to balance workloads across projects and support; and to see the different types of work that need to be done at any given time. This approach is especially useful when you have limited resources, but an increase in demand for the support of remote learning and remote workforces.
In addition, TeamDynamix allows you to convert tickets into projects without missing a beat. Technicians and managers can see all the work happening in just one dashboard, there’s no need to switch between tools.
So how can you implement a PPM approach to project management within your organization? Here are some best practices to follow:
Project Portfolio Management is a critical framework that enables IT leaders to manage multiple projects effectively. By integrating PPM with IT Service Management – or using a product like TeamDynamix that has both on a single platform – IT leaders can enhance its effectiveness and align IT projects with the organization’s strategic goals.
Following best practices such as aligning projects with strategic goals, using data-driven decision-making, establishing a governance framework and monitoring progress can ensure that projects are managed effectively and efficiently.
Prior to using TeamDynamix for project management, the team at Kern Family Health Care, a Medi-Cal managed care health plan serving residents of Kern County, California, would maintain a shared spreadsheet with information about projects that were proposed, approved, and underway.
According to LaVonne Banks, director of Kern Health Systems’ enterprise project management office (EPMO), this process was inefficient and project managers did not have easy visibility into the status of projects. Looking to improve its project management process, Kern Health Systems implemented TeamDynamix in the summer of 2021.
With a simple and intuitive user interface, TeamDynamix makes it easy for project managers to evaluate project requests, approve and prioritize initiatives, assign resources and track and report on progress. TeamDynamix helps EPMO staff keep projects on course, establish clear expectations, and allocate resources more effectively.
“With TeamDynamix, I always have a source of truth on project data,” Banks observes.
Using TeamDynamix brings greater transparency to the project management process. It also saves Banks and her staff a great deal of time when they want to understand the status of projects and report this to organizational leaders.
“I love the platform’s reporting features,” she says. “They’re super easy to use. Being able to pull reports and quickly see real-time data is wonderful.”
Another key benefit of TeamDynamix is that it helps EPMO staff get out ahead of potential issues before they become full-blown problems. While some challenges are beyond the control of project managers, having greater insight makes it more likely that projects will be completed on time and under budget.
“We can quickly identify resource constraints and make adjustments when unexpected circumstances arise,” Banks says. “Because we can identify these issues earlier, we have a better chance of staying on top of resource management.”
Better transparency leads to more accountability and, ultimately, a higher success rate on projects.
When you consider that project portfolio management tools can cost several times as much for similar features and functionality, “the value of TeamDynamix is incomparable,” Banks concludes.
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78%
For nearly all organizations, IT Service Management (ITSM) stands as the backbone of operational efficiency, ensuring that IT services align not just with the needs
The IT service desk plays a critical role in any organization, serving as the primary point of contact between customers/end users and the IT support
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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