
The 5 Key Use Cases of iPaaS Explained
Integration Platform as a Service, or iPaaS, is no longer just a buzzword in the tech industry. It’s a vital tool that enables organizations across
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Improving IT Maturity in K-12 Districts: Change Management
In Parts 1-4 of our series on improving IT maturity in K-12 districts, we’ve discussed how self-service, Knowledge-Centered Support (KCS®), cybersecurity, and ITIL can play vital roles in that effort. In Part Five, we’re going to focus on the final piece of the puzzle, and one that certainly ties into all the others as well—change management.
With proper change management, we can alleviate the ongoing drain on IT departments that results from reacting and responding to issues that were completely avoidable in the first place. Implementing ITIL’s change management process can significantly reduce the negative impacts and downtime that stem from improper (or non-existent) planning and controls. By managing and documenting changes, districts can stop the onslaught of major—and often avoidable—issues.
41% of participants rank the effectiveness of their change management process as low, and according to the IT Process Institute, 80% of unplanned downtime is caused by IT itself. Implementing ITIL’s change management process helps mitigate these unforeseen consequences through proper planning, documentation, testing, resource management, and communication.
If you missed any of our previous blogs in the series, you can find them here:
Overview
Part 1: Self-Service
Part 2: Knowledge Centered Support (KCS)
Part 3: Cybersecurity and Endpoint Control
Part 4: Adopting the ITIL Framework
The TDX 2018 K-12 Pulse Study is now available and you can get your copy here!
KCS® is a service mark of the Consortium for Service Innovation™.
Integration Platform as a Service, or iPaaS, is no longer just a buzzword in the tech industry. It’s a vital tool that enables organizations across
3 Non-Negotiable IT Service Management Features Over the last few years, IT Service Management (ITSM) technology has rapidly evolved to meet the demands of an ever-evolving digital
When it comes to IT, state and local governments are struggling with limited resources, retaining IT talent and low IT service desk maturity. In fact,
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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