Author: Andrew Graf

The Strategic Advantages of a Project Management Process

Project Management for Strategic Advantage Projects can be rewarding and even fun to work on, but if a project doesn’t deliver a tangible net benefit to an organization, all that time, effort and money invested into it is wasted. And for that reason, many organizations rely on a Project Portfolio Management (PPM) process to help […]

Three Ways IT Departments Can Use Resources More Efficiently

IT departments in all sectors are under a lot of pressure to use resources more efficiently. As budgets shrink and requests for services skyrocket, teams are busy finding new ways to keep up or improve service, while working with fewer resources. Here are three ways that organizations in all sectors can use IT resources as […]

5 Keys to Pairing ITSM and Knowledge-Centered Service

Knowledge-Centered Service (KCS®) can and should be part of your IT Service Management (ITSM) processes as a complementary strategy to self-service. Knowledge-Centered Services (KCS), formerly known as Knowledge Support Centered Services or Knowledge Center Support, is a service method that focuses on knowledge – the implementation of organizations. Implementing KCS as part of your overall ITSM process […]

Risks and Benefits of a Project Management Office

Benefits of a Project Management Office Enterprise project management can be a risky business, but also a very rewarding one when everything works as expected. Unfortunately, managing projects of this size can be fraught with pitfalls and the cost of failure is often too high for an organization to absorb, let alone tolerate. But what can […]

How to Automate and Simplify Project Management

Project teams are facing increasing demands, often with very limited resources. As if the challenges of successful project execution were not enough, many teams are left to manage their operations with a series of time-consuming, manual processes and multiple, disparate tools. Because the use of different tools including Microsoft Word, Excel, and others is widespread […]

Optimizing IT Service Management with Knowledge-Centered Service

Optimizing IT Service Management with Knowledge-Centered Service Implementing Knowledge-Centered Service (KCS®) as part of your IT Service Management (ITSM) process is a great way to build up your knowledge base and invest in a self-service strategy that saves your organization time, resources and money. But how can you accurately measure the success of your KCS initiatives and prove your ROI? […]

Pairing IT Service Management and Knowledge-Centered Service

Why Does Knowledge-Centered Service Matter? To succeed in exceptional IT Service Management (ITSM) delivery most organizations need to focus on improving resource optimization. To help with this, a useful tool is Knowledge-Centered Service (KCS), formerly known as Knowledge Support Centered Services or Knowledge Center Support. This is a service method that focuses on knowledge and its documentation […]

What Does Enterprise Service Management Look Like in HR?

If you feel like human resource management has become more of an exercise in managing resources than humans, you might be right—and you’re certainly not alone. The types of requests you may get within HR can be vast—from recruiting for open positions to onboarding a new employee to working on a change in benefits…the list […]

This Single Change Can Vastly Improve IT Service Management

It’s rare to find an IT department that isn’t swamped with work. IT personnel have a lot in common with emergency room physicians, often finding that they must triage their support by focusing on the most serious incidents first and finding time to tackle the others later. Without the right tools, processes and automations in […]

What Does Enterprise Service Management Look Like Outside of IT?

As more and more companies look to embrace a single platform approach to service management, it’s important for departments outside of IT to understand how codeless service management tools like IT service management (ITSM), project portfolio management (PPM) and enterprise integration and automation tools (iPaaS) can be used within marketing, HR, finance, facilities, etc. The […]